Vauxhall Primary Health Care, Liverpool: patient reviews and CQC rating
Vauxhall Primary Health Care is a GP practice in Liverpool with 8,994 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 9.0 full-time-equivalent qualified GPs, or 994 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Vauxhall Primary Health Care
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 30%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 59th of the 121 practices in Liverpool with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (78%). 74 patients answered the survey (response rate 12%).
| Survey question | Vauxhall Primary Health Care | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 81% | 78% | 77% |
| Easy to contact by phone | 77% | 57% | 57% |
| Easy to contact via the website | 52% | 55% | 58% |
| Easy to contact via the NHS App | 30% | 53% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 72% | 73% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for Vauxhall Primary Health Care is Good, published in December 2018. One key question is rated differently: Responsive Outstanding. Its previous overall rating was Outstanding (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
8,994 patients were registered at Vauxhall Primary Health Care in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 9.0 full-time-equivalent qualified GPs, there are 994 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.3 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.2 | 11.4 |
| August 2024 | 9.8 | 13.0 |
| August 2025 | 9.8 | 13.9 |
| August 2026 | 9.0 | 12.0 |
From June 2026 to August 2026 the practice recorded 4,475 appointments a month, or 498 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 44% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Vauxhall Primary Health Care | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 498 | 492 | 510 |
| Face to face | 69% | 60% | 63% |
| Same day as booked | 44% | 48% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.4% against 0.6%), COPD (4.9% against 1.9%) and serious mental illness (2.1% against 1.0%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 51.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 76.4 years for women and 72.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 28.4% | 14.3% |
| High blood pressure | All ages | 15.3% | 15.2% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| COPD | All ages | 4.9% | 1.9% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Cancer | All ages | 3.9% | 3.8% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Heart failure | All ages | 1.8% | 1.1% |
| Peripheral arterial disease | All ages | 1.4% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.1% | 74.9% |
Vauxhall Primary Health Care, Vauxhall Health Centre, Limekiln Lane, Liverpool, L5 8XR. Phone: 0151 295 3737. Website: www.vphc.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Marybone Health Centre | 0.9 km | 74% |
| Mere Lane Group Practice | 1.3 km | 60% |
| Great Homer Street Medical Centre | 1.3 km | 74% |
| Islington House Medical Centre | 1.4 km | 87% |
| Albion Surgery | 1.4 km | 89% |
- Abercromby Family Practice (76% overall experience good)
- Albion Surgery (89% overall experience good)
- Dingle Park Practice (72% overall experience good)
- Park Road Group Practice (81% overall experience good)
- St James Health Centre (82% overall experience good)
How do patients rate Vauxhall Primary Health Care?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Vauxhall Primary Health Care as good, against 77% across England. 77% found it easy to get through by phone.
How many patients are registered at Vauxhall Primary Health Care?
8,994 patients were registered in September 2026, up 0.5% on a year earlier.
What is Vauxhall Primary Health Care's CQC rating?
Good overall, published in December 2018.
How many GPs does Vauxhall Primary Health Care have?
9.0 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 994 patients per GP against 2,171 across England.
Are appointments at Vauxhall Primary Health Care face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Vauxhall Primary Health Care's phone number?
0151 295 3737.