Abercromby Family Practice, Liverpool: patient reviews and CQC rating
Abercromby Family Practice is a GP practice in Liverpool with 6,831 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2021. It has 5.4 full-time-equivalent qualified GPs, or 1,263 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Abercromby Family Practice
Its best result against England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 71st of the 121 practices in Liverpool with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (70%). 95 patients answered the survey (response rate 12%).
| Survey question | Abercromby Family Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 76% | 78% | 77% |
| Easy to contact by phone | 57% | 57% | 57% |
| Easy to contact via the website | 47% | 55% | 58% |
| Easy to contact via the NHS App | 45% | 53% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 74% | 73% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 79% of 76 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Abercromby Family Practice is Good, published in June 2021. All 5 key questions are rated Good. It held the same rating in the report before (March 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,831 patients were registered at Abercromby Family Practice in September 2026, down 8.3% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 1,263 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 7.9 |
| August 2024 | 5.2 | 6.2 |
| August 2025 | 5.4 | 8.1 |
| August 2026 | 5.4 | 8.3 |
From June 2026 to August 2026 the practice recorded 3,595 appointments a month, or 526 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 68% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
76% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Abercromby Family Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 526 | 492 | 510 |
| Face to face | 40% | 60% | 63% |
| Same day as booked | 68% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.2% against 1.0%) and COPD (2.9% against 1.9%). It has a lower share for dementia (0.2% against 0.8%), atrial fibrillation (0.9% against 2.2%) and cancer (1.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 40.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.8 years for women and 72.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.4% | 14.3% |
| High blood pressure | All ages | 10.8% | 15.2% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| COPD | All ages | 2.9% | 1.9% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Serious mental illness | All ages | 2.2% | 1.0% |
| Cancer | All ages | 1.8% | 3.8% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 47.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 55.9% | 74.9% |
Abercromby Family Practice, Grove Street, Edge Hill, Liverpool, L7 7HG. Phone: 0151 295 3888. Website: www.abercrombyfp.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Princes Park Health Centre | 1.1 km | 92% |
| Brownlow Group Practice | 1.1 km | 73% |
| St James Health Centre | 1.2 km | 82% |
| Kensington Health Centre | 1.2 km | 88% |
| Earle Road Medical Centre | 1.2 km | 75% |
- Albion Surgery (89% overall experience good)
- Dingle Park Practice (72% overall experience good)
- Park Road Group Practice (81% overall experience good)
- St James Health Centre (82% overall experience good)
- Vauxhall Primary Health Care (81% overall experience good)
How do patients rate Abercromby Family Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Abercromby Family Practice as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Abercromby Family Practice?
6,831 patients were registered in September 2026, down 8.3% on a year earlier.
What is Abercromby Family Practice's CQC rating?
Good overall, published in June 2021.
How many GPs does Abercromby Family Practice have?
5.4 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,263 patients per GP against 2,171 across England.
Are appointments at Abercromby Family Practice face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Abercromby Family Practice's phone number?
0151 295 3888.