Kensington Health Centre, Liverpool: patient reviews and CQC rating
Kensington Health Centre is a GP practice in Liverpool with 8,677 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 5.2 full-time-equivalent qualified GPs, or 1,680 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kensington Health Centre
Its best result against England is the share who described their overall experience of the practice as good: 88%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 21st of the 121 practices in Liverpool with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (80%). 114 patients answered the survey (response rate 14%).
| Survey question | Kensington Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 88% | 78% | 77% |
| Easy to contact by phone | 64% | 57% | 57% |
| Easy to contact via the website | 45% | 55% | 58% |
| Easy to contact via the NHS App | 55% | 53% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 77% | 73% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 44 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kensington Health Centre is Good, published in December 2023. All 5 key questions are rated Good. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,677 patients were registered at Kensington Health Centre in September 2026, down 4.6% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 1,680 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.1 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 4.8 |
| August 2024 | 4.8 | 4.8 |
| August 2025 | 4.2 | 5.9 |
| August 2026 | 5.2 | 6.7 |
From June 2026 to August 2026 the practice recorded 3,658 appointments a month, or 422 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 61% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Kensington Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 422 | 492 | 510 |
| Face to face | 46% | 60% | 63% |
| Same day as booked | 61% | 48% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%). It has a lower share for dementia (0.2% against 0.8%), cancer (1.7% against 3.8%) and atrial fibrillation (1.0% against 2.2%). The practice's patients live in areas with an average deprivation score of 46.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 77.4 years for women and 72.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.6% | 14.3% |
| High blood pressure | All ages | 7.6% | 15.2% |
| Diabetes | 17+ yrs | 5.0% | 7.9% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| COPD | All ages | 2.1% | 1.9% |
| Cancer | All ages | 1.7% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 49.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.3% | 74.9% |
Kensington Health Centre, 155-157 Edge Lane, Liverpool, L7 2PT. Phone: 0151 295 8770.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Edge Hill Health Centre | 0.1 km | 69% |
| Bigham Road Medical Centre | 0.8 km | 57% |
| Brownlow Group Practice | 1.1 km | 73% |
| Earle Road Medical Centre | 1.1 km | 75% |
| Picton Green Family Practice | 1.1 km | 74% |
- Brownlow Group Practice (73% overall experience good)
- Marybone Health Centre (74% overall experience good)
- Princes Park Health Centre (92% overall experience good)
How do patients rate Kensington Health Centre?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Kensington Health Centre as good, above the England figure of 77%. 64% found it easy to get through by phone.
How many patients are registered at Kensington Health Centre?
8,677 patients were registered in September 2026, down 4.6% on a year earlier.
What is Kensington Health Centre's CQC rating?
Good overall, published in December 2023.
How many GPs does Kensington Health Centre have?
5.2 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,680 patients per GP against 2,171 across England.
Are appointments at Kensington Health Centre face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kensington Health Centre's phone number?
0151 295 8770.