Princes Park Health Centre, Liverpool: patient reviews and CQC rating
Princes Park Health Centre is a GP practice in Liverpool with 10,738 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 11.1 full-time-equivalent qualified GPs, or 969 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Princes Park Health Centre
Its best result against England is the share who described their overall experience of the practice as good: 92%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice through its website: 34%, below the England figure of 58%. Of the 11 results in the table, 7 are above England and 1 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 10th of the 121 practices in Liverpool with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (75%). 93 patients answered the survey (response rate 13%).
| Survey question | Princes Park Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 92% | 78% | 77% |
| Easy to contact by phone | 60% | 57% | 57% |
| Easy to contact via the website | 34% | 55% | 58% |
| Easy to contact via the NHS App | 43% | 53% | 54% |
| Reception team helpful | 97% | 86% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 81% | 73% | 69% |
| Listened to well | 95% | 89% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Princes Park Health Centre is Good, published in July 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,738 patients were registered at Princes Park Health Centre in September 2026, almost the same as a year earlier.
9% of its patients are aged 65 or over, against 19% across England. With 11.1 full-time-equivalent qualified GPs, there are 969 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 4.6 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.4 | 7.4 |
| August 2024 | 8.0 | 8.0 |
| August 2025 | 7.9 | 7.9 |
| August 2026 | 11.1 | 11.1 |
From June 2026 to August 2026 the practice recorded 6,059 appointments a month, or 564 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 58% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Princes Park Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 564 | 492 | 510 |
| Face to face | 43% | 60% | 63% |
| Same day as booked | 58% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (3.1% against 1.0%), COPD (2.6% against 1.9%) and depression (17.7% against 14.3%). It has a lower share for atrial fibrillation (1.0% against 2.2%), dementia (0.4% against 0.8%) and high blood pressure (8.8% against 15.2%). The practice's patients live in areas with an average deprivation score of 50.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.1 years for women and 73.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.7% | 14.3% |
| High blood pressure | All ages | 8.8% | 15.2% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Serious mental illness | All ages | 3.1% | 1.0% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| COPD | All ages | 2.6% | 1.9% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.8% | 74.9% |
Princes Park Health Centre, Bentley Road, Liverpool, L8 0SY. Phone: 0151 295 9222. Website: www.princespark.brownlowhealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Earle Road Medical Centre | 1.0 km | 75% |
| Picton Green Family Practice | 1.0 km | 74% |
| Dunstan Village Group Practice | 1.0 km | 83% |
| Abercromby Family Practice | 1.1 km | 76% |
| Park Road Group Practice | 1.1 km | 81% |
- Brownlow Group Practice (73% overall experience good)
- Kensington Health Centre (88% overall experience good)
- Marybone Health Centre (74% overall experience good)
How do patients rate Princes Park Health Centre?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Princes Park Health Centre as good, above the England figure of 77%. 60% found it easy to get through by phone.
How many patients are registered at Princes Park Health Centre?
10,738 patients were registered in September 2026, down 0.3% on a year earlier.
What is Princes Park Health Centre's CQC rating?
Good overall, published in July 2017.
How many GPs does Princes Park Health Centre have?
11.1 full-time-equivalent qualified GPs (24 qualified GPs by headcount), which is 969 patients per GP against 2,171 across England.
Are appointments at Princes Park Health Centre face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Princes Park Health Centre's phone number?
0151 295 9222.