Brownlow Group Practice, Liverpool: patient reviews and CQC rating
Brownlow Group Practice is a GP practice in Liverpool with 59,456 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Outstanding overall, in a report published in February 2017. It has 27.6 full-time-equivalent qualified GPs, or 2,155 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brownlow Group Practice
Its best result against England is the share who found it easy to contact the practice through its website: 68%, against 58% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 45%, against 54% across England. With 76 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 83rd of the 121 practices in Liverpool with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (71%). 76 patients answered the survey (response rate 7%).
| Survey question | Brownlow Group Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 60% | 57% | 57% |
| Easy to contact via the website | 68% | 55% | 58% |
| Easy to contact via the NHS App | 45% | 53% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 69% | 73% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 86% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brownlow Group Practice is Outstanding, published in February 2017. 2 key questions are rated differently: Safe Good and Caring Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
59,456 patients were registered at Brownlow Group Practice in September 2026, up 2.6% on a year earlier (England: down 1.1%).
2% of its patients are aged 65 or over, against 19% across England. With 27.6 full-time-equivalent qualified GPs, there are 2,155 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 25.8 nurses and 22.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 35.5 | 49.1 |
| August 2024 | 32.7 | 48.5 |
| August 2025 | 33.0 | 45.0 |
| August 2026 | 27.6 | 37.4 |
From June 2026 to August 2026 the practice recorded 19,491 appointments a month, or 328 per 1,000 registered patients (England: 510). 36% were face to face (England: 63%). 61% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Brownlow Group Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 328 | 492 | 510 |
| Face to face | 36% | 60% | 63% |
| Same day as booked | 61% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.8% against 1.2%). It has a lower share for a learning disability (0.1% against 0.6%), chronic kidney disease (0.6% against 4.6%) and heart failure (0.2% against 1.1%). The practice's patients live in areas with an average deprivation score of 26.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 77.3 years for women and 73.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.1% | 14.3% |
| Asthma | 6+ yrs | 3.1% | 6.6% |
| High blood pressure | All ages | 2.6% | 15.2% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Diabetes | 17+ yrs | 1.4% | 7.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Cancer | All ages | 0.8% | 3.8% |
| COPD | All ages | 0.7% | 1.9% |
| Chronic kidney disease | 18+ yrs | 0.6% | 4.6% |
| Coronary heart disease | All ages | 0.5% | 3.0% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Stroke and TIA | All ages | 0.4% | 1.9% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Heart failure | All ages | 0.2% | 1.1% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.1% | 0.8% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 49.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 35.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 56.8% | 74.9% |
Brownlow Group Practice, 26 Argyle Street, Liverpool, L1 5DL. Phone: 0151 285 4578. Website: www.brownlowgrouppractice.org.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Islington House Medical Centre | 0.8 km | 87% |
| Albion Surgery | 0.8 km | 89% |
| Kensington Health Centre | 1.1 km | 88% |
| Abercromby Family Practice | 1.1 km | 76% |
| Edge Hill Health Centre | 1.2 km | 69% |
- Kensington Health Centre (88% overall experience good)
- Marybone Health Centre (74% overall experience good)
- Princes Park Health Centre (92% overall experience good)
How do patients rate Brownlow Group Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Brownlow Group Practice as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Brownlow Group Practice?
59,456 patients were registered in September 2026, up 2.6% on a year earlier.
What is Brownlow Group Practice's CQC rating?
Outstanding overall, published in February 2017.
How many GPs does Brownlow Group Practice have?
27.6 full-time-equivalent qualified GPs (46 qualified GPs by headcount), which is 2,155 patients per GP against 2,171 across England.
Are appointments at Brownlow Group Practice face to face?
36% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brownlow Group Practice's phone number?
0151 285 4578.