Islington House Medical Centre, Liverpool: patient reviews and CQC rating
Islington House Medical Centre is a GP practice in Liverpool with 5,961 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 2.5 full-time-equivalent qualified GPs, or 2,391 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Islington House Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 54%, against 58% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 24th of the 121 practices in Liverpool with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (91%). 101 patients answered the survey (response rate 15%).
| Survey question | Islington House Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 70% | 57% | 57% |
| Easy to contact via the website | 54% | 55% | 58% |
| Easy to contact via the NHS App | 55% | 53% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 83% | 73% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 194 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Islington House Medical Centre is Good, published in May 2022. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,961 patients were registered at Islington House Medical Centre in September 2026, almost the same as a year earlier.
14% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,391 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.3 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 9.0 |
| August 2024 | 2.6 | 9.0 |
| August 2025 | 2.6 | 6.5 |
| August 2026 | 2.5 | 7.6 |
From June 2026 to August 2026 the practice recorded 2,403 appointments a month, or 403 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 46% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Islington House Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 403 | 492 | 510 |
| Face to face | 69% | 60% | 63% |
| Same day as booked | 46% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%), COPD (4.7% against 1.9%) and serious mental illness (2.2% against 1.0%). It has a lower share for cancer (3.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 50.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 77.1 years for women and 72.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.9% | 14.3% |
| High blood pressure | All ages | 12.4% | 15.2% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| COPD | All ages | 4.7% | 1.9% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| Serious mental illness | All ages | 2.2% | 1.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Palliative care | All ages | 1.4% | 0.6% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.5% | 74.9% |
Islington House Medical Centre, 45 Everton Road, Liverpool, L6 2EH. Phone: 0151 317 8600.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Albion Surgery | 0.0 km | 89% |
| Brownlow Group Practice | 0.8 km | 73% |
| Mere Lane Group Practice | 1.1 km | 60% |
| Great Homer Street Medical Centre | 1.1 km | 74% |
| Dr Fatin Karam | 1.2 km | 70% |
- Great Homer Street Medical Centre (74% overall experience good)
- Mere Lane Group Practice (60% overall experience good)
- The Priory Medical Centre (74% overall experience good)
- Townsend Medical Centre (71% overall experience good)
How do patients rate Islington House Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Islington House Medical Centre as good, above the England figure of 77%. 70% found it easy to get through by phone.
How many patients are registered at Islington House Medical Centre?
5,961 patients were registered in September 2026, up 0.1% on a year earlier.
What is Islington House Medical Centre's CQC rating?
Good overall, published in May 2022.
How many GPs does Islington House Medical Centre have?
2.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,391 patients per GP against 2,171 across England.
Are appointments at Islington House Medical Centre face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Islington House Medical Centre's phone number?
0151 317 8600.