Bigham Road Medical Centre, Liverpool: patient reviews and CQC rating
Bigham Road Medical Centre is a GP practice in Liverpool with 2,517 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 1.1 full-time-equivalent qualified GPs, or 2,360 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bigham Road Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 27%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 116th of the 121 practices in Liverpool with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (72%). 87 patients answered the survey (response rate 12%).
| Survey question | Bigham Road Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 57% | 78% | 77% |
| Easy to contact by phone | 43% | 57% | 57% |
| Easy to contact via the website | 27% | 55% | 58% |
| Easy to contact via the NHS App | 37% | 53% | 54% |
| Reception team helpful | 68% | 86% | 85% |
| Last contact good | 54% | 73% | 73% |
| Wait for appointment about right | 63% | 73% | 69% |
| Listened to well | 81% | 89% | 87% |
| Treated with care and concern | 75% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 79% | 91% | 90% |
In the Friends and Family Test for July 2026, 50% of 10 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bigham Road Medical Centre is Good, published in June 2022. One key question is rated differently: Well-led Requires Improvement. It held the same rating in the report before (June 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,517 patients were registered at Bigham Road Medical Centre in September 2026, down 6.6% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 2,360 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.1 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 534 appointments a month, or 212 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 33% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Bigham Road Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 212 | 492 | 510 |
| Face to face | 60% | 60% | 63% |
| Same day as booked | 33% | 48% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 11% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%) and serious mental illness (2.1% against 1.0%). It has a lower share for dementia (0.1% against 0.8%), palliative or supportive care needs (0.1% against 0.6%) and stroke or TIA (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 54.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 77.6 years for women and 71.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.8% | 15.2% |
| Depression | 18+ yrs | 11.1% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| COPD | All ages | 2.6% | 1.9% |
| Cancer | All ages | 2.4% | 3.8% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Learning disability | All ages | 1.3% | 0.6% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 46.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 41.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.8% | 74.9% |
Bigham Road Medical Centre, Bigham Road, Liverpool, L6 6DW. Phone: 0151 263 1737.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Fatin Karam | 0.6 km | 70% |
| Benim Medical Centre | 0.6 km | 70% |
| Edge Hill Health Centre | 0.6 km | 69% |
| Kensington Health Centre | 0.8 km | 88% |
| The Priory Medical Centre | 1.2 km | 74% |
- Abingdon Family Health Care Centre (61% overall experience good)
- Benim Medical Centre (70% overall experience good)
- Dr J Pramanik & Dr J T Pramanik Practice (93% overall experience good)
- Dr Jude's Practice - Riverside & Picton (65% overall experience good)
- Dr Onn Syed (93% overall experience good)
- GP Practice at Riverside (59% overall experience good)
- Sandringham Medical Centre (81% overall experience good)
- Walton Village R (91% overall experience good)
- Yew Tree Medical Centre (63% overall experience good)
How do patients rate Bigham Road Medical Centre?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of Bigham Road Medical Centre as good, below the England figure of 77%. 43% found it easy to get through by phone.
How many patients are registered at Bigham Road Medical Centre?
2,517 patients were registered in September 2026, down 6.6% on a year earlier.
What is Bigham Road Medical Centre's CQC rating?
Good overall, published in June 2022.
How many GPs does Bigham Road Medical Centre have?
1.1 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 2,360 patients per GP against 2,171 across England.
Are appointments at Bigham Road Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bigham Road Medical Centre's phone number?
0151 263 1737.