St James Health Centre, Liverpool: patient reviews and CQC rating
St James Health Centre is a GP practice in Liverpool with 9,427 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 4.9 full-time-equivalent qualified GPs, or 1,922 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St James Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 52nd of the 121 practices in Liverpool with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (83%). 121 patients answered the survey (response rate 13%).
| Survey question | St James Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 74% | 57% | 57% |
| Easy to contact via the website | 36% | 55% | 58% |
| Easy to contact via the NHS App | 37% | 53% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 74% | 73% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 84% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 184 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St James Health Centre is Good, published in January 2020. All 5 key questions are rated Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,427 patients were registered at St James Health Centre in September 2026, up 4.5% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 1,922 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 6.0 |
| August 2024 | 3.9 | 5.0 |
| August 2025 | 4.9 | 5.5 |
| August 2026 | 4.9 | 7.9 |
From June 2026 to August 2026 the practice recorded 3,117 appointments a month, or 331 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 60% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
75% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | St James Health Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 331 | 492 | 510 |
| Face to face | 65% | 60% | 63% |
| Same day as booked | 60% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.1% against 0.6%), dementia (0.2% against 0.8%) and heart failure (0.4% against 1.1%). The practice's patients live in areas with an average deprivation score of 26.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 78.5 years for women and 72.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.2% | 14.3% |
| High blood pressure | All ages | 7.6% | 15.2% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| Diabetes | 17+ yrs | 3.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Cancer | All ages | 1.7% | 3.8% |
| COPD | All ages | 1.7% | 1.9% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 50.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 58.6% | 74.9% |
St James Health Centre, St James' Health Centre, 29 Great George Square, Liverpool, L1 5DZ. Phone: 0151 295 3800. Website: www.stjameshealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Abercromby Family Practice | 1.2 km | 76% |
| Brownlow Group Practice | 1.4 km | 73% |
| GP Practice at Riverside | 1.4 km | 59% |
| Dr Jude's Practice - Riverside & Picton | 1.4 km | 65% |
| Dingle Park Practice | 1.4 km | 72% |
- Abercromby Family Practice (76% overall experience good)
- Albion Surgery (89% overall experience good)
- Dingle Park Practice (72% overall experience good)
- Park Road Group Practice (81% overall experience good)
- Vauxhall Primary Health Care (81% overall experience good)
How do patients rate St James Health Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of St James Health Centre as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at St James Health Centre?
9,427 patients were registered in September 2026, up 4.5% on a year earlier.
What is St James Health Centre's CQC rating?
Good overall, published in January 2020.
How many GPs does St James Health Centre have?
4.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,922 patients per GP against 2,171 across England.
Are appointments at St James Health Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St James Health Centre's phone number?
0151 295 3800.