Billingham & Norton PCN: primary care network practices and patient survey
Billingham & Norton PCN is a primary care network of 7 GP practices with 50,697 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England. Its practices have 2,763 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Billingham & Norton PCN with survey results, the share of patients describing their overall experience as good ranges from 68% at Norton Medical Centre to 96% at Melrose Medical Centre Ltd, with a median of 79% (England: 77%). 2 are above England and 2 below by more than the survey's margin of error. Melrose Medical Centre Ltd has the highest share finding it easy to get through by phone (98%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Melrose Medical Centre Ltd | 2,440 | 96% | 98% | Good | 2,377 |
| Dr Shafquth Rasool | 2,321 | 93% | 97% | Good | 2,321 |
| Queenstree Practice | 4,055 | 80% | 66% | Good | 3,258 |
| Kingsway Medical Centre | 10,135 | 79% | 50% | Good | 2,710 |
| Marsh House Medical Centre | 8,476 | 75% | 53% | Good | 2,126 |
| The Roseberry Practice | 7,621 | 69% | 52% | Good | 3,572 |
| Norton Medical Centre | 15,649 | 68% | 32% | Good | 2,999 |
Results for the network as a whole, from 742 responses, against North East and North Cumbria and England.
| Survey question | Billingham & Norton PCN | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 51% | 62% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 53% | 58% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 65% | 72% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
There are 2,763 registered patients per full-time-equivalent qualified GP in Billingham & Norton PCN, more than England's 2,171 and North East and North Cumbria's 2,088. Practices recorded 511 appointments a month per 1,000 patients (England: 510), 64% of them face to face. 38% of appointments took place on the day they were booked (England: 45%).
23% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.2% over the year (England: shrank 1.1%).
| Measure | Billingham & Norton PCN | North East and North Cumbria | England |
|---|---|---|---|
| Patients per qualified GP | 2,763 | 2,088 | 2,171 |
| Appointments per 1,000 patients a month | 511 | 550 | 510 |
| Face-to-face appointments | 64% | 68% | 63% |
| Same day as booked | 38% | 42% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 23% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Billingham & Norton PCN is palliative care (1.0% against 0.6%).
| Condition register | Age group | Billingham & Norton PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 19.5% | 14.3% | 8,033 |
| High blood pressure | All ages | 19.4% | 15.2% | 9,983 |
| Diabetes | 17+ yrs | 9.0% | 7.9% | 3,764 |
| Asthma | 6+ yrs | 8.3% | 6.6% | 4,019 |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% | 2,413 |
| Coronary heart disease | All ages | 4.2% | 3.0% | 2,156 |
| Cancer | All ages | 4.1% | 3.8% | 2,130 |
| Atrial fibrillation | All ages | 3.1% | 2.2% | 1,571 |
| COPD | All ages | 2.9% | 1.9% | 1,486 |
| Stroke and TIA | All ages | 2.6% | 1.9% | 1,346 |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% | 442 |
| Epilepsy | 18+ yrs | 1.1% | 0.8% | 471 |
| Heart failure | All ages | 1.1% | 1.1% | 551 |
| Serious mental illness | All ages | 1.1% | 1.0% | 542 |
| Palliative care | All ages | 1.0% | 0.6% | 531 |
| Dementia | All ages | 1.0% | 0.8% | 511 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 345 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 409 |
| Learning disability | All ages | 0.7% | 0.6% | 343 |
- Bytes PCN (4 practices)
- Central Middlesbrough PCN Ltd (7 practices)
- East Cleveland PCN (5 practices)
- Greater Middlesbrough PCN (8 practices)
- Hartlepool PCN (5 practices)
- North Stockton PCN (3 practices)
- Redcar Coastal PCN (7 practices)
- Stockton PCN (6 practices)
Which practices are in Billingham & Norton PCN?
Dr Shafquth Rasool, Kingsway Medical Centre, Marsh House Medical Centre, Melrose Medical Centre Ltd, Norton Medical Centre, Queenstree Practice and The Roseberry Practice.
How do patients rate Billingham & Norton PCN?
75% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Billingham & Norton PCN cover?
50,697 registered patients across 7 practices in September 2026.
How many patients per GP does Billingham & Norton PCN have?
2,763 per full-time-equivalent qualified GP, against 2,171 across England.