Melrose Medical Centre Ltd, Billingham: patient reviews and CQC rating
Melrose Medical Centre Ltd is a GP practice in Billingham with 2,440 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 1.0 full-time-equivalent qualified GPs, or 2,377 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Melrose Medical Centre Ltd
Its best result against England is the share who found it easy to get through to the practice by phone: 98%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 6 practices in Billingham with 50 or more responses. 98% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (87%). 87 patients answered the survey (response rate 29%).
| Survey question | Melrose Medical Centre Ltd | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 96% | 80% | 77% |
| Easy to contact by phone | 98% | 62% | 57% |
| Easy to contact via the website | 94% | 59% | 58% |
| Easy to contact via the NHS App | 96% | 58% | 54% |
| Reception team helpful | 99% | 88% | 85% |
| Last contact good | 95% | 76% | 73% |
| Wait for appointment about right | 94% | 72% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 97% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
CQC's overall rating for Melrose Medical Centre Ltd is Good, published in August 2018. One key question is rated differently: Caring Outstanding. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
2,440 patients were registered at Melrose Medical Centre Ltd in September 2026, up 4.0% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 2,377 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 0.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 707 appointments a month, or 290 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 24% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
78% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Melrose Medical Centre Ltd | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 290 | 550 | 510 |
| Face to face | 61% | 68% | 63% |
| Same day as booked | 24% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.3% against 1.9%), high blood pressure (25.3% against 15.2%) and stroke or TIA (2.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 25.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.7 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 25.3% | 15.2% |
| Depression | 18+ yrs | 12.6% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| COPD | All ages | 3.3% | 1.9% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.8% | 74.9% |
Melrose Medical Centre Ltd, 38 Melrose Avenue, Billingham, TS23 2JW. Phone: 01642 553055. Website: www.melrosemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingsway Medical Centre | 0.3 km | 79% |
| Dr Shafquth Rasool | 0.4 km | 93% |
| Marsh House Medical Centre | 0.4 km | 75% |
| The Roseberry Practice | 0.4 km | 69% |
| Queenstree Practice | 0.5 km | 80% |
- Dr Shafquth Rasool (93% overall experience good)
- Kingsway Medical Centre (79% overall experience good)
- Marsh House Medical Centre (75% overall experience good)
- Norton Medical Centre (68% overall experience good)
- Queenstree Practice (80% overall experience good)
- The Roseberry Practice (69% overall experience good)
How do patients rate Melrose Medical Centre Ltd?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of Melrose Medical Centre Ltd as good, above the England figure of 77%. 98% found it easy to get through by phone.
How many patients are registered at Melrose Medical Centre Ltd?
2,440 patients were registered in September 2026, up 4.0% on a year earlier.
What is Melrose Medical Centre Ltd's CQC rating?
Good overall, published in August 2018.
How many GPs does Melrose Medical Centre Ltd have?
1.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,377 patients per GP against 2,171 across England.
Are appointments at Melrose Medical Centre Ltd face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Melrose Medical Centre Ltd's phone number?
01642 553055.