Dr Shafquth Rasool, Billingham: patient reviews and CQC rating
Dr Shafquth Rasool is a GP practice in Billingham with 2,321 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 1.0 full-time-equivalent qualified GPs, or 2,321 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Shafquth Rasool
Its best result against England is the share who found it easy to contact the practice using the NHS App: 95%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 6 practices in Billingham with 50 or more responses. 97% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (89%). 115 patients answered the survey (response rate 43%).
| Survey question | Dr Shafquth Rasool | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 93% | 80% | 77% |
| Easy to contact by phone | 97% | 62% | 57% |
| Easy to contact via the website | 70% | 59% | 58% |
| Easy to contact via the NHS App | 95% | 58% | 54% |
| Reception team helpful | 99% | 88% | 85% |
| Last contact good | 98% | 76% | 73% |
| Wait for appointment about right | 98% | 72% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 100% | 91% | 90% |
In the Friends and Family Test for July 2026, 99% of 72 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Shafquth Rasool is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,321 patients were registered at Dr Shafquth Rasool in September 2026, up 6.6% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 2,321 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,035 appointments a month, or 446 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 28% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Shafquth Rasool | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 446 | 550 | 510 |
| Face to face | 70% | 68% | 63% |
| Same day as booked | 28% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.3% against 0.6%), peripheral arterial disease (1.1% against 0.6%) and a learning disability (1.1% against 0.6%). It has a lower share for osteoporosis (0.0% against 1.2%), serious mental illness (0.4% against 1.0%) and depression (6.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 22.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 26.8% | 15.2% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Depression | 18+ yrs | 6.2% | 14.3% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| COPD | All ages | 3.3% | 1.9% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Palliative care | All ages | 2.3% | 0.6% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Learning disability | All ages | 1.1% | 0.6% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.7% | 74.9% |
Dr Shafquth Rasool, Abbey Health Centre, Finchale Avenue, Billingham, TS23 2DG. Phone: 01642 360033.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Marsh House Medical Centre | 0.0 km | 75% |
| The Roseberry Practice | 0.0 km | 69% |
| Melrose Medical Centre Ltd | 0.4 km | 96% |
| Queenstree Practice | 0.4 km | 80% |
| Kingsway Medical Centre | 0.6 km | 79% |
- Kingsway Medical Centre (79% overall experience good)
- Marsh House Medical Centre (75% overall experience good)
- Melrose Medical Centre Ltd (96% overall experience good)
- Norton Medical Centre (68% overall experience good)
- Queenstree Practice (80% overall experience good)
- The Roseberry Practice (69% overall experience good)
How do patients rate Dr Shafquth Rasool?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Dr Shafquth Rasool as good, above the England figure of 77%. 97% found it easy to get through by phone.
How many patients are registered at Dr Shafquth Rasool?
2,321 patients were registered in September 2026, up 6.6% on a year earlier.
What is Dr Shafquth Rasool's CQC rating?
Good overall, published in October 2016.
How many GPs does Dr Shafquth Rasool have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 2,321 patients per GP against 2,171 across England.
Are appointments at Dr Shafquth Rasool face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Shafquth Rasool's phone number?
01642 360033.