The Roseberry Practice, Billingham: patient reviews and CQC rating
The Roseberry Practice is a GP practice in Billingham with 7,621 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 2.1 full-time-equivalent qualified GPs, or 3,572 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Roseberry Practice
Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 83%, below the England figure of 93%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 6 practices in Billingham with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (58%). 120 patients answered the survey (response rate 29%).
| Survey question | The Roseberry Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 69% | 80% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 50% | 59% | 58% |
| Easy to contact via the NHS App | 47% | 58% | 54% |
| Reception team helpful | 84% | 88% | 85% |
| Last contact good | 64% | 76% | 73% |
| Wait for appointment about right | 78% | 72% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 83% | 93% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 20 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Roseberry Practice is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,621 patients were registered at The Roseberry Practice in September 2026, down 3.2% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,572 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 3.8 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 4,267 appointments a month, or 560 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 43% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Roseberry Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 560 | 550 | 510 |
| Face to face | 69% | 68% | 63% |
| Same day as booked | 43% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for epilepsy (1.3% against 0.8%), depression (19.7% against 14.3%) and coronary heart disease (3.8% against 3.0%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 24.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.7% | 14.3% |
| High blood pressure | All ages | 15.3% | 15.2% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Cancer | All ages | 3.6% | 3.8% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
The Roseberry Practice, Abbey Health Centre, Finchale Avenue, Billingham, TS23 2DG. Phone: 01642 552700. Website: www.theroseberrypractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Shafquth Rasool | 0.0 km | 93% |
| Marsh House Medical Centre | 0.0 km | 75% |
| Melrose Medical Centre Ltd | 0.4 km | 96% |
| Queenstree Practice | 0.4 km | 80% |
| Kingsway Medical Centre | 0.6 km | 79% |
- Dr Shafquth Rasool (93% overall experience good)
- Kingsway Medical Centre (79% overall experience good)
- Marsh House Medical Centre (75% overall experience good)
- Melrose Medical Centre Ltd (96% overall experience good)
- Norton Medical Centre (68% overall experience good)
- Queenstree Practice (80% overall experience good)
How do patients rate The Roseberry Practice?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of The Roseberry Practice as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at The Roseberry Practice?
7,621 patients were registered in September 2026, down 3.2% on a year earlier.
What is The Roseberry Practice's CQC rating?
Good overall, published in August 2016.
How many GPs does The Roseberry Practice have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,572 patients per GP against 2,171 across England.
Are appointments at The Roseberry Practice face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Roseberry Practice's phone number?
01642 552700.