Queenstree Practice, Billingham: patient reviews and CQC rating
Queenstree Practice is a GP practice in Billingham with 4,055 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 1.2 full-time-equivalent qualified GPs, or 3,258 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Queenstree Practice
Its best result against England is the share who found it easy to contact the practice through its website: 74%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 6 practices in Billingham with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (91%). 105 patients answered the survey (response rate 29%).
| Survey question | Queenstree Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 66% | 62% | 57% |
| Easy to contact via the website | 74% | 59% | 58% |
| Easy to contact via the NHS App | 56% | 58% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 63% | 72% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 10 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Queenstree Practice is Good, published in January 2023. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,055 patients were registered at Queenstree Practice in September 2026, down 1.9% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 3,258 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 1.2 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 1,829 appointments a month, or 451 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 29% took place on the day they were booked and 20% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Queenstree Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 451 | 550 | 510 |
| Face to face | 89% | 68% | 63% |
| Same day as booked | 29% | 42% | 45% |
| More than 28 days after booking | 20% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.2% against 1.9%), coronary heart disease (5.4% against 3.0%) and stroke or TIA (3.1% against 1.9%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 24.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.7% | 15.2% |
| Depression | 18+ yrs | 14.7% | 14.3% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Asthma | 6+ yrs | 9.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Coronary heart disease | All ages | 5.4% | 3.0% |
| COPD | All ages | 4.2% | 1.9% |
| Cancer | All ages | 4.0% | 3.8% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.8% | 74.9% |
Queenstree Practice, The Health Centre, Queensway, Billingham, TS23 2LA. Phone: 01642 553389. Website: www.queenstreepractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Shafquth Rasool | 0.4 km | 93% |
| Marsh House Medical Centre | 0.4 km | 75% |
| The Roseberry Practice | 0.4 km | 69% |
| Kingsway Medical Centre | 0.4 km | 79% |
| Melrose Medical Centre Ltd | 0.5 km | 96% |
- Dr Shafquth Rasool (93% overall experience good)
- Kingsway Medical Centre (79% overall experience good)
- Marsh House Medical Centre (75% overall experience good)
- Melrose Medical Centre Ltd (96% overall experience good)
- Norton Medical Centre (68% overall experience good)
- The Roseberry Practice (69% overall experience good)
How do patients rate Queenstree Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Queenstree Practice as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Queenstree Practice?
4,055 patients were registered in September 2026, down 1.9% on a year earlier.
What is Queenstree Practice's CQC rating?
Good overall, published in January 2023.
How many GPs does Queenstree Practice have?
1.2 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,258 patients per GP against 2,171 across England.
Are appointments at Queenstree Practice face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Queenstree Practice's phone number?
01642 553389.