Norton Medical Centre, Stockton On Tees: patient reviews and CQC rating
Norton Medical Centre is a GP practice in Stockton On Tees with 15,649 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 5.2 full-time-equivalent qualified GPs, or 2,999 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Norton Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 62%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 32%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 14th of the 14 practices in Stockton On Tees with 50 or more responses. 32% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (61%). 102 patients answered the survey (response rate 28%).
| Survey question | Norton Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 68% | 80% | 77% |
| Easy to contact by phone | 32% | 62% | 57% |
| Easy to contact via the website | 62% | 59% | 58% |
| Easy to contact via the NHS App | 46% | 58% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 56% | 76% | 73% |
| Wait for appointment about right | 61% | 72% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
CQC's overall rating for Norton Medical Centre is Good, published in January 2023. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
15,649 patients were registered at Norton Medical Centre in September 2026, down 3.6% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,999 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.7 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.6 | 9.5 |
| August 2024 | 8.4 | 10.3 |
| August 2025 | 6.6 | 8.4 |
| August 2026 | 5.2 | 6.1 |
From June 2026 to August 2026 the practice recorded 9,330 appointments a month, or 596 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 40% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Norton Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 596 | 550 | 510 |
| Face to face | 61% | 68% | 63% |
| Same day as booked | 40% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.7% against 1.2%), dementia (1.3% against 0.8%) and depression (22.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 28.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.5 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.7% | 14.3% |
| High blood pressure | All ages | 20.8% | 15.2% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Osteoporosis | 50+ yrs | 3.7% | 1.2% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| COPD | All ages | 2.8% | 1.9% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Dementia | All ages | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.0% | 74.9% |
Norton Medical Centre, Billingham Road, Norton, Stockton On Tees, TS20 2UZ. Phone: 01642 745350. Website: www.nortonmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Queens Park Medical Centre | 2.2 km | 86% |
| Alma Medical Centre | 2.2 km | 76% |
| Riverside Medical Practice | 2.3 km | 84% |
| Tennant Street Medical Practice | 2.3 km | 89% |
| Kingsway Medical Centre | 2.3 km | 79% |
- Dr Shafquth Rasool (93% overall experience good)
- Kingsway Medical Centre (79% overall experience good)
- Marsh House Medical Centre (75% overall experience good)
- Melrose Medical Centre Ltd (96% overall experience good)
- Queenstree Practice (80% overall experience good)
- The Roseberry Practice (69% overall experience good)
How do patients rate Norton Medical Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Norton Medical Centre as good, below the England figure of 77%. 32% found it easy to get through by phone.
How many patients are registered at Norton Medical Centre?
15,649 patients were registered in September 2026, down 3.6% on a year earlier.
What is Norton Medical Centre's CQC rating?
Good overall, published in January 2023.
How many GPs does Norton Medical Centre have?
5.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,999 patients per GP against 2,171 across England.
Are appointments at Norton Medical Centre face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Norton Medical Centre's phone number?
01642 745350.