Alma Medical Centre, Stockton On Tees: patient reviews and CQC rating
Alma Medical Centre is a GP practice in Stockton On Tees with 10,124 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 5.5 full-time-equivalent qualified GPs, or 1,852 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Alma Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 76%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 27%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 9th of the 14 practices in Stockton On Tees with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (68%). 115 patients answered the survey (response rate 22%).
| Survey question | Alma Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 76% | 80% | 77% |
| Easy to contact by phone | 27% | 62% | 57% |
| Easy to contact via the website | 41% | 59% | 58% |
| Easy to contact via the NHS App | 39% | 58% | 54% |
| Reception team helpful | 81% | 88% | 85% |
| Last contact good | 58% | 76% | 73% |
| Wait for appointment about right | 76% | 72% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 195 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Alma Medical Centre is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,124 patients were registered at Alma Medical Centre in September 2026, down 7.4% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 1,852 patients per GP, fewer than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.6 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 6.0 |
| August 2024 | 5.0 | 7.1 |
| August 2025 | 5.9 | 7.9 |
| August 2026 | 5.5 | 7.6 |
From June 2026 to August 2026 the practice recorded 5,382 appointments a month, or 532 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 49% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Alma Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 532 | 550 | 510 |
| Face to face | 83% | 68% | 63% |
| Same day as booked | 49% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.5% against 1.9%), a learning disability (1.2% against 0.6%) and epilepsy (1.3% against 0.8%). It has a lower share for osteoporosis (0.2% against 1.2%), cancer (2.0% against 3.8%) and chronic kidney disease (3.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 39.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.9 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.2% | 14.3% |
| High blood pressure | All ages | 14.5% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| COPD | All ages | 4.5% | 1.9% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Cancer | All ages | 2.0% | 3.8% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Learning disability | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.0% | 74.9% |
Alma Medical Centre, Nolan Place, Stockton On Tees, TS18 2BP. Phone: 01642 607248.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Riverside Medical Practice | 0.2 km | 84% |
| Queens Park Medical Centre | 0.2 km | 86% |
| Tennant Street Medical Practice | 0.3 km | 89% |
| The Densham Surgery | 0.9 km | 85% |
| The Dovecot Surgery | 0.9 km | 70% |
- Queens Park Medical Centre (86% overall experience good)
- Tennant Street Medical Practice (89% overall experience good)
How do patients rate Alma Medical Centre?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Alma Medical Centre as good, against 77% across England. 27% found it easy to get through by phone.
How many patients are registered at Alma Medical Centre?
10,124 patients were registered in September 2026, down 7.4% on a year earlier.
What is Alma Medical Centre's CQC rating?
Good overall, published in September 2016.
How many GPs does Alma Medical Centre have?
5.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,852 patients per GP against 2,171 across England.
Are appointments at Alma Medical Centre face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Alma Medical Centre's phone number?
01642 607248.