The Densham Surgery, Stockton On Tees: patient reviews and CQC rating
The Densham Surgery is a GP practice in Stockton On Tees with 3,697 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 0.6 full-time-equivalent qualified GPs, or 5,777 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Densham Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 72%, above the England figure of 58%. Its weakest is the share who described their last contact with the practice as good: 67%, against 73% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 14 practices in Stockton On Tees with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (82%). 98 patients answered the survey (response rate 24%).
| Survey question | The Densham Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 59% | 62% | 57% |
| Easy to contact via the website | 72% | 59% | 58% |
| Easy to contact via the NHS App | 67% | 58% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 68% | 72% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 87% of 107 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Densham Surgery is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,697 patients were registered at The Densham Surgery in September 2026, down 3.6% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 0.6 full-time-equivalent qualified GPs, there are 5,777 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 4.1 |
| August 2024 | 2.0 | 4.6 |
| August 2025 | 1.0 | 3.8 |
| August 2026 | 0.6 | 4.3 |
From June 2026 to August 2026 the practice recorded 1,518 appointments a month, or 411 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 52% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The Densham Surgery | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 411 | 550 | 510 |
| Face to face | 66% | 68% | 63% |
| Same day as booked | 52% | 42% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.5% against 4.6%), asthma (8.8% against 6.6%) and coronary heart disease (3.8% against 3.0%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 33.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.1 years for women and 75.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 8.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Cancer | All ages | 3.7% | 3.8% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.0% | 74.9% |
The Densham Surgery, The Health Centre, Stockton On Tees, TS18 1HU. Phone: 01642 672351. Website: www.williamsoliver.me.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Dovecot Surgery | 0.0 km | 70% |
| Woodlands Family Medical Centre | 0.2 km | 75% |
| Riverside Medical Practice | 0.8 km | 84% |
| Tennant Street Medical Practice | 0.9 km | 89% |
| Alma Medical Centre | 0.9 km | 76% |
- Elm Tree Medical Centre (91% overall experience good)
- Riverside Medical Practice (84% overall experience good)
- The Dovecot Surgery (70% overall experience good)
- Woodbridge Practice (71% overall experience good)
- Woodlands Family Medical Centre (75% overall experience good)
How do patients rate The Densham Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of The Densham Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at The Densham Surgery?
3,697 patients were registered in September 2026, down 3.6% on a year earlier.
What is The Densham Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does The Densham Surgery have?
0.6 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 5,777 patients per GP against 2,171 across England.
Are appointments at The Densham Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Densham Surgery's phone number?
01642 672351.