Riverside Medical Practice, Stockton On Tees: patient reviews and CQC rating
Riverside Medical Practice is a GP practice in Stockton On Tees with 11,125 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 2.7 full-time-equivalent qualified GPs, or 4,050 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Riverside Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 7th of the 14 practices in Stockton On Tees with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (87%). 86 patients answered the survey (response rate 19%).
| Survey question | Riverside Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 84% | 80% | 77% |
| Easy to contact by phone | 91% | 62% | 57% |
| Easy to contact via the website | 77% | 59% | 58% |
| Easy to contact via the NHS App | 73% | 58% | 54% |
| Reception team helpful | 94% | 88% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 72% | 72% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 42 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Riverside Medical Practice is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,125 patients were registered at Riverside Medical Practice in September 2026, up 4.7% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 4,050 patients per GP, more than the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 4.5 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 4,060 appointments a month, or 365 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 24% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Riverside Medical Practice | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 365 | 550 | 510 |
| Face to face | 88% | 68% | 63% |
| Same day as booked | 24% | 42% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (27.2% against 14.3%), COPD (3.3% against 1.9%) and palliative or supportive care needs (0.9% against 0.6%). It has a lower share for chronic kidney disease (3.0% against 4.6%) and cancer (3.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 41.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.6 years for women and 74.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 27.2% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 3.3% | 1.9% |
| Cancer | All ages | 3.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.0% | 74.9% |
Riverside Medical Practice, Alma Street, Stockton On Tees, TS18 2AP. Phone: 01642 604117. Website: www.theriversidemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Queens Park Medical Centre | 0.1 km | 86% |
| Tennant Street Medical Practice | 0.1 km | 89% |
| Alma Medical Centre | 0.2 km | 76% |
| The Densham Surgery | 0.8 km | 85% |
| The Dovecot Surgery | 0.8 km | 70% |
- Elm Tree Medical Centre (91% overall experience good)
- The Densham Surgery (85% overall experience good)
- The Dovecot Surgery (70% overall experience good)
- Woodbridge Practice (71% overall experience good)
- Woodlands Family Medical Centre (75% overall experience good)
How do patients rate Riverside Medical Practice?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Riverside Medical Practice as good, against 77% across England. 91% found it easy to get through by phone.
How many patients are registered at Riverside Medical Practice?
11,125 patients were registered in September 2026, up 4.7% on a year earlier.
What is Riverside Medical Practice's CQC rating?
Good overall, published in February 2016.
How many GPs does Riverside Medical Practice have?
2.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 4,050 patients per GP against 2,171 across England.
Are appointments at Riverside Medical Practice face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Riverside Medical Practice's phone number?
01642 604117.