Woodlands Family Medical Centre, Stockton On Tees: patient reviews and CQC rating
Woodlands Family Medical Centre is a GP practice in Stockton On Tees with 11,978 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 5.1 full-time-equivalent qualified GPs, or 2,339 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Woodlands Family Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 87%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 46%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 10th of the 14 practices in Stockton On Tees with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (74%). 91 patients answered the survey (response rate 24%).
| Survey question | Woodlands Family Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 55% | 59% | 58% |
| Easy to contact via the NHS App | 46% | 58% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 87% | 72% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 38 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Woodlands Family Medical Centre is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,978 patients were registered at Woodlands Family Medical Centre in September 2026, down 2.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 2,339 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.1 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 8.5 |
| August 2024 | 5.2 | 9.4 |
| August 2025 | 4.9 | 9.0 |
| August 2026 | 5.1 | 9.4 |
From June 2026 to August 2026 the practice recorded 4,334 appointments a month, or 362 per 1,000 registered patients (England: 510). 99% were face to face (England: 63%). 37% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Woodlands Family Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 362 | 550 | 510 |
| Face to face | 99% | 68% | 63% |
| Same day as booked | 37% | 42% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%), COPD (2.6% against 1.9%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%), chronic kidney disease (2.4% against 4.6%) and cancer (3.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 31.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.2 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.1% | 15.2% |
| Depression | 18+ yrs | 11.9% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.0% | 74.9% |
Woodlands Family Medical Centre, 106 Yarm Lane, Stockton On Tees, TS18 1YE. Phone: 01642 607398.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Densham Surgery | 0.2 km | 85% |
| The Dovecot Surgery | 0.2 km | 70% |
| Riverside Medical Practice | 0.9 km | 84% |
| Alma Medical Centre | 0.9 km | 76% |
| Tennant Street Medical Practice | 1.0 km | 89% |
- Elm Tree Medical Centre (91% overall experience good)
- Riverside Medical Practice (84% overall experience good)
- The Densham Surgery (85% overall experience good)
- The Dovecot Surgery (70% overall experience good)
- Woodbridge Practice (71% overall experience good)
How do patients rate Woodlands Family Medical Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Woodlands Family Medical Centre as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Woodlands Family Medical Centre?
11,978 patients were registered in September 2026, down 2.5% on a year earlier.
What is Woodlands Family Medical Centre's CQC rating?
Good overall, published in December 2018.
How many GPs does Woodlands Family Medical Centre have?
5.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,339 patients per GP against 2,171 across England.
Are appointments at Woodlands Family Medical Centre face to face?
99% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Woodlands Family Medical Centre's phone number?
01642 607398.