Elm Tree Medical Centre, Stockton-on-tees: patient reviews and CQC rating
Elm Tree Medical Centre is a GP practice in Stockton-on-tees with 18,858 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (North East and North Cumbria: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2019. It has 8.9 full-time-equivalent qualified GPs, or 2,110 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Elm Tree Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 96%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 14 practices in Stockton On Tees with 50 or more responses. 94% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (91%). 80 patients answered the survey (response rate 17%).
| Survey question | Elm Tree Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Overall experience good | 91% | 80% | 77% |
| Easy to contact by phone | 94% | 62% | 57% |
| Easy to contact via the website | 96% | 59% | 58% |
| Easy to contact via the NHS App | 83% | 58% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 95% | 76% | 73% |
| Wait for appointment about right | 93% | 72% | 69% |
| Listened to well | 95% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 61 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Elm Tree Medical Centre is Good, published in August 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,858 patients were registered at Elm Tree Medical Centre in September 2026, up 16.9% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 8.9 full-time-equivalent qualified GPs, there are 2,110 patients per GP, close to the England figure of 2,171 and North East and North Cumbria's 2,088. The practice also has 2.4 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 10.8 |
| August 2024 | 6.3 | 9.9 |
| August 2025 | 7.6 | 10.4 |
| August 2026 | 8.9 | 11.9 |
From June 2026 to August 2026 the practice recorded 10,831 appointments a month, or 574 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 53% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Elm Tree Medical Centre | North East and North Cumbria | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 574 | 550 | 510 |
| Face to face | 37% | 68% | 63% |
| Same day as booked | 53% | 42% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (21.9% against 14.3%). It has a lower share for osteoporosis (0.4% against 1.2%), heart failure (0.4% against 1.1%) and cancer (1.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 45.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 78.5 years for women and 73.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.9% | 14.3% |
| High blood pressure | All ages | 13.9% | 15.2% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| COPD | All ages | 2.2% | 1.9% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Cancer | All ages | 1.8% | 3.8% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.4% | 1.1% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Elm Tree Medical Centre, 22B, Westbury Street, Thornaby, Stockton-on-tees, TS17 6PG. Phone: 01642 616663.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Densham Surgery | 1.5 km | 85% |
| The Dovecot Surgery | 1.5 km | 70% |
| Woodlands Family Medical Centre | 1.6 km | 75% |
| Tennant Street Medical Practice | 1.8 km | 89% |
| Queens Park Medical Centre | 1.8 km | 86% |
- Riverside Medical Practice (84% overall experience good)
- The Densham Surgery (85% overall experience good)
- The Dovecot Surgery (70% overall experience good)
- Woodbridge Practice (71% overall experience good)
- Woodlands Family Medical Centre (75% overall experience good)
How do patients rate Elm Tree Medical Centre?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Elm Tree Medical Centre as good, above the England figure of 77%. 94% found it easy to get through by phone.
How many patients are registered at Elm Tree Medical Centre?
18,858 patients were registered in September 2026, up 16.9% on a year earlier.
What is Elm Tree Medical Centre's CQC rating?
Good overall, published in August 2019.
How many GPs does Elm Tree Medical Centre have?
8.9 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,110 patients per GP against 2,171 across England.
Are appointments at Elm Tree Medical Centre face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Elm Tree Medical Centre's phone number?
01642 616663.