Giltbrook Surgery, Nottingham: patient reviews and CQC rating
Giltbrook Surgery is a GP practice in Nottingham with 5,947 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Outstanding overall, in a report published in March 2016. It has 1.8 full-time-equivalent qualified GPs, or 3,232 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Giltbrook Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 49%, against 54% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 21st of the 92 practices in Nottingham with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (84%). 105 patients answered the survey (response rate 33%).
| Survey question | Giltbrook Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 85% | 74% | 77% |
| Easy to contact by phone | 85% | 52% | 57% |
| Easy to contact via the website | 77% | 51% | 58% |
| Easy to contact via the NHS App | 49% | 50% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 79% | 69% | 73% |
| Wait for appointment about right | 74% | 67% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 85% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 128 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Giltbrook Surgery is Outstanding, published in March 2016. 3 key questions are rated differently: Safe Good, Well-led Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
5,947 patients were registered at Giltbrook Surgery in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 3,232 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 2.0 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 1.8 | 1.8 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 3,816 appointments a month, or 642 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 37% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Giltbrook Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 642 | 566 | 510 |
| Face to face | 68% | 64% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 9% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%), serious mental illness (0.5% against 1.0%) and cancer (2.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Cancer | All ages | 2.9% | 3.8% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Palliative care | All ages | 1.4% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 84.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.0% | 74.9% |
99% of the practice's patients live in the NG16 postcode district. 96% live in Broxtowe, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| NG16 | 5,937 | 99% |
Giltbrook Surgery, 492 Nottingham Road, Giltbrook, Nottingham, NG16 2GE. Phone: 0115 938 3191.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Newthorpe Medical Centre | 1.1 km | 88% |
| Eastwood Primary Care Centre | 1.8 km | 74% |
| Hama Medical Centre | 2.5 km | 81% |
| Old Station Surgery | 3.7 km | 64% |
| Royal Primary Care Brooklyn | 4.1 km | 56% |
- Abbey Medical Centre (80% overall experience good)
- Bramcote Surgery (73% overall experience good)
- Chilwell Valley and Meadows Practice (76% overall experience good)
- Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson (83% overall experience good)
- Eastwood Primary Care Centre (74% overall experience good)
- Hama Medical Centre (81% overall experience good)
- Hickings Lane Medical Centre (71% overall experience good)
- Newthorpe Medical Centre (88% overall experience good)
- Saxon Cross Surgery (63% overall experience good)
- The Linden Medical Group (59% overall experience good)
- The Oaks Medical Centre (90% overall experience good)
How do patients rate Giltbrook Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Giltbrook Surgery as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Giltbrook Surgery?
5,947 patients were registered in September 2026, up 0.2% on a year earlier.
What is Giltbrook Surgery's CQC rating?
Outstanding overall, published in March 2016.
How many GPs does Giltbrook Surgery have?
1.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 3,232 patients per GP against 2,171 across England.
Are appointments at Giltbrook Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Giltbrook Surgery's phone number?
0115 938 3191.