Saxon Cross Surgery, Nottingham: patient reviews and CQC rating
Saxon Cross Surgery is a GP practice in Nottingham with 6,972 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Outstanding overall, in a report published in April 2018. It has 3.3 full-time-equivalent qualified GPs, or 2,110 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Saxon Cross Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 88%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 24%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 80th of the 92 practices in Nottingham with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (76%). 122 patients answered the survey (response rate 31%).
| Survey question | Saxon Cross Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 63% | 74% | 77% |
| Easy to contact by phone | 46% | 52% | 57% |
| Easy to contact via the website | 24% | 51% | 58% |
| Easy to contact via the NHS App | 31% | 50% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 58% | 69% | 73% |
| Wait for appointment about right | 41% | 67% | 69% |
| Listened to well | 77% | 86% | 87% |
| Treated with care and concern | 78% | 85% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 91 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Saxon Cross Surgery is Outstanding, published in April 2018. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good. Its previous overall rating was Good (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
6,972 patients were registered at Saxon Cross Surgery in September 2026, down 4.6% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 2,110 patients per GP, close to the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 2.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 4.1 |
| August 2024 | 3.9 | 5.0 |
| August 2025 | 2.5 | 3.3 |
| August 2026 | 3.3 | 5.2 |
From June 2026 to August 2026 the practice recorded 4,033 appointments a month, or 579 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 47% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Saxon Cross Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 579 | 566 | 510 |
| Face to face | 43% | 64% | 63% |
| Same day as booked | 47% | 45% | 45% |
| More than 28 days after booking | 10% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.8% against 1.9%), chronic kidney disease (6.4% against 4.6%) and asthma (7.9% against 6.6%). It has a lower share for osteoporosis (0.4% against 1.2%) and depression (9.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 18.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.2% | 15.2% |
| Depression | 18+ yrs | 9.3% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| COPD | All ages | 2.8% | 1.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.6% | 74.9% |
Saxon Cross Surgery, Stapleford Care Centre, Church Street, Stapleford, Nottingham, NG9 8DA. Phone: 0115 939 2444.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Linden Medical Group | 0.0 km | 59% |
| Hickings Lane Medical Centre | 0.8 km | 71% |
| Adam House Medical Centre | 1.7 km | 69% |
| Bramcote Surgery | 2.0 km | 73% |
| Chilwell Valley and Meadows Practice | 2.6 km | 76% |
- Abbey Medical Centre (80% overall experience good)
- Bramcote Surgery (73% overall experience good)
- Chilwell Valley and Meadows Practice (76% overall experience good)
- Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson (83% overall experience good)
- Eastwood Primary Care Centre (74% overall experience good)
- Giltbrook Surgery (85% overall experience good)
- Hama Medical Centre (81% overall experience good)
- Hickings Lane Medical Centre (71% overall experience good)
- Newthorpe Medical Centre (88% overall experience good)
- The Linden Medical Group (59% overall experience good)
- The Oaks Medical Centre (90% overall experience good)
How do patients rate Saxon Cross Surgery?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Saxon Cross Surgery as good, below the England figure of 77%. 46% found it easy to get through by phone.
How many patients are registered at Saxon Cross Surgery?
6,972 patients were registered in September 2026, down 4.6% on a year earlier.
What is Saxon Cross Surgery's CQC rating?
Outstanding overall, published in April 2018.
How many GPs does Saxon Cross Surgery have?
3.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,110 patients per GP against 2,171 across England.
Are appointments at Saxon Cross Surgery face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Saxon Cross Surgery's phone number?
0115 939 2444.