The Oaks Medical Centre, Nottingham: patient reviews and CQC rating
The Oaks Medical Centre is a GP practice in Nottingham with 11,806 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Outstanding overall, in a report published in March 2016. It has 6.2 full-time-equivalent qualified GPs, or 1,908 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Oaks Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its result closest to England is the share who said they were treated with care and concern: 89%, against 86% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 6th of the 92 practices in Nottingham with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (83%). 134 patients answered the survey (response rate 32%).
| Survey question | The Oaks Medical Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 90% | 74% | 77% |
| Easy to contact by phone | 81% | 52% | 57% |
| Easy to contact via the website | 76% | 51% | 58% |
| Easy to contact via the NHS App | 71% | 50% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 92% | 69% | 73% |
| Wait for appointment about right | 80% | 67% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 89% | 85% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 238 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Oaks Medical Centre is Outstanding, published in March 2016. All 5 key questions are rated Outstanding.
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
11,806 patients were registered at The Oaks Medical Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,908 patients per GP, fewer than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 2.8 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 5.7 |
| August 2024 | 5.4 | 10.7 |
| August 2025 | 6.2 | 7.3 |
| August 2026 | 6.2 | 8.3 |
From June 2026 to August 2026 the practice recorded 6,810 appointments a month, or 577 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 45% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Oaks Medical Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 577 | 566 | 510 |
| Face to face | 51% | 64% | 63% |
| Same day as booked | 45% | 45% | 45% |
| More than 28 days after booking | 5% | 8% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.8% against 1.2%) and palliative or supportive care needs (1.3% against 0.6%). It has a lower share for heart failure (0.8% against 1.1%), depression (10.8% against 14.3%) and diabetes (6.1% against 7.9%). The practice's patients live in areas with an average deprivation score of 13.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Depression | 18+ yrs | 10.8% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Osteoporosis | 50+ yrs | 3.8% | 1.2% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Palliative care | All ages | 1.3% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
99% of the practice's patients live in the NG9 postcode district. 93% live in Broxtowe, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| NG9 | 11,887 | 99% |
The Oaks Medical Centre, 20 Villa Street, Beeston, Nottingham, NG9 2NY. Phone: 0115 925 4566. Website: www.general-practitioners-uk.co.uk/21951-doctor-The-Oaks-Medical-Centre.html.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson | 0.3 km | 83% |
| Abbey Medical Centre | 0.6 km | 80% |
| Chilwell Valley and Meadows Practice | 1.6 km | 76% |
| The University of Nottingham Health Service | 2.0 km | 89% |
| Bramcote Surgery | 2.2 km | 73% |
- Abbey Medical Centre (80% overall experience good)
- Bramcote Surgery (73% overall experience good)
- Chilwell Valley and Meadows Practice (76% overall experience good)
- Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson (83% overall experience good)
- Eastwood Primary Care Centre (74% overall experience good)
- Giltbrook Surgery (85% overall experience good)
- Hama Medical Centre (81% overall experience good)
- Hickings Lane Medical Centre (71% overall experience good)
- Newthorpe Medical Centre (88% overall experience good)
- Saxon Cross Surgery (63% overall experience good)
- The Linden Medical Group (59% overall experience good)
How do patients rate The Oaks Medical Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of The Oaks Medical Centre as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at The Oaks Medical Centre?
11,806 patients were registered in September 2026, down 1.7% on a year earlier.
What is The Oaks Medical Centre's CQC rating?
Outstanding overall, published in March 2016.
How many GPs does The Oaks Medical Centre have?
6.2 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,908 patients per GP against 2,171 across England.
Are appointments at The Oaks Medical Centre face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Oaks Medical Centre's phone number?
0115 925 4566.