Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson, Nottingham: patient reviews and CQC rating
Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson is a GP practice in Nottingham with 13,543 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Outstanding overall, in a report published in April 2018. It has 6.1 full-time-equivalent qualified GPs, or 2,204 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson
Its best result against England is the share who said the wait for their last appointment was about right: 87%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 49%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 23rd of the 92 practices in Nottingham with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (83%). 129 patients answered the survey (response rate 35%).
| Survey question | Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 83% | 74% | 77% |
| Easy to contact by phone | 69% | 52% | 57% |
| Easy to contact via the website | 49% | 51% | 58% |
| Easy to contact via the NHS App | 55% | 50% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 85% | 69% | 73% |
| Wait for appointment about right | 87% | 67% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 85% | 85% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 157 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson is Outstanding, published in April 2018. One key question is rated differently: Safe Good. Its previous overall rating was Good (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Outstanding |
13,543 patients were registered at Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson in September 2026, down 1.7% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 6.1 full-time-equivalent qualified GPs, there are 2,204 patients per GP, close to the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 2.7 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.9 | 10.6 |
| August 2024 | 6.9 | 9.1 |
| August 2025 | 6.4 | 9.2 |
| August 2026 | 6.1 | 8.9 |
From June 2026 to August 2026 the practice recorded 7,353 appointments a month, or 543 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 48% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 543 | 566 | 510 |
| Face to face | 60% | 64% | 63% |
| Same day as booked | 48% | 45% | 45% |
| More than 28 days after booking | 3% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%), osteoporosis (2.4% against 1.2%) and dementia (1.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.1% | 15.2% |
| Depression | 18+ yrs | 12.8% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Heart failure | All ages | 1.4% | 1.1% |
| Palliative care | All ages | 1.4% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
100% of the practice's patients live in the NG9 postcode district. 99% live in Broxtowe, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| NG9 | 13,522 | 100% |
Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson, Middle Street, Beeston, Nottingham, NG9 1GA. Phone: 0115 907 6960. Website: www.themanorsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Oaks Medical Centre | 0.3 km | 90% |
| Abbey Medical Centre | 0.9 km | 80% |
| Chilwell Valley and Meadows Practice | 1.5 km | 76% |
| Bramcote Surgery | 2.2 km | 73% |
| The University of Nottingham Health Service | 2.3 km | 89% |
- Abbey Medical Centre (80% overall experience good)
- Bramcote Surgery (73% overall experience good)
- Chilwell Valley and Meadows Practice (76% overall experience good)
- Eastwood Primary Care Centre (74% overall experience good)
- Giltbrook Surgery (85% overall experience good)
- Hama Medical Centre (81% overall experience good)
- Hickings Lane Medical Centre (71% overall experience good)
- Newthorpe Medical Centre (88% overall experience good)
- Saxon Cross Surgery (63% overall experience good)
- The Linden Medical Group (59% overall experience good)
- The Oaks Medical Centre (90% overall experience good)
How do patients rate Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson?
13,543 patients were registered in September 2026, down 1.7% on a year earlier.
What is Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson's CQC rating?
Outstanding overall, published in April 2018.
How many GPs does Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson have?
6.1 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,204 patients per GP against 2,171 across England.
Are appointments at Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson's phone number?
0115 907 6960.