Hickings Lane Medical Centre, Nottingham: patient reviews and CQC rating
Hickings Lane Medical Centre is a GP practice in Nottingham with 8,207 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). It has 2.1 full-time-equivalent qualified GPs, or 3,896 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hickings Lane Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 80%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 64th of the 92 practices in Nottingham with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (81%). 110 patients answered the survey (response rate 26%).
| Survey question | Hickings Lane Medical Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 71% | 74% | 77% |
| Easy to contact by phone | 50% | 52% | 57% |
| Easy to contact via the website | 47% | 51% | 58% |
| Easy to contact via the NHS App | 49% | 50% | 54% |
| Reception team helpful | 84% | 83% | 85% |
| Last contact good | 65% | 69% | 73% |
| Wait for appointment about right | 80% | 67% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 80% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 191 responses rated the practice good or very good (England: 92%).
8,207 patients were registered at Hickings Lane Medical Centre in September 2026, up 3.6% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,896 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 1.1 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 4.1 |
| August 2024 | 3.5 | 5.6 |
| August 2025 | 2.2 | 4.3 |
| August 2026 | 2.1 | 3.8 |
From June 2026 to August 2026 the practice recorded 4,543 appointments a month, or 554 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 36% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hickings Lane Medical Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 554 | 566 | 510 |
| Face to face | 76% | 64% | 63% |
| Same day as booked | 36% | 45% | 45% |
| More than 28 days after booking | 5% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), dementia (0.4% against 0.8%) and coronary heart disease (2.2% against 3.0%). The practice's patients live in areas with an average deprivation score of 19.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Depression | 18+ yrs | 15.3% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.5% | 74.9% |
Hickings Lane Medical Centre, Ryecroft Street, Stapleford, Nottingham, NG9 8PN. Phone: 0115 939 5555.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Saxon Cross Surgery | 0.8 km | 63% |
| The Linden Medical Group | 0.8 km | 59% |
| Bramcote Surgery | 1.3 km | 73% |
| Chilwell Valley and Meadows Practice | 2.4 km | 76% |
| Adam House Medical Centre | 2.5 km | 69% |
- Abbey Medical Centre (80% overall experience good)
- Bramcote Surgery (73% overall experience good)
- Chilwell Valley and Meadows Practice (76% overall experience good)
- Drs Charles, Read, Mannion, Shapiro, Prabhu & Hewson (83% overall experience good)
- Eastwood Primary Care Centre (74% overall experience good)
- Giltbrook Surgery (85% overall experience good)
- Hama Medical Centre (81% overall experience good)
- Newthorpe Medical Centre (88% overall experience good)
- Saxon Cross Surgery (63% overall experience good)
- The Linden Medical Group (59% overall experience good)
- The Oaks Medical Centre (90% overall experience good)
How do patients rate Hickings Lane Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Hickings Lane Medical Centre as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Hickings Lane Medical Centre?
8,207 patients were registered in September 2026, up 3.6% on a year earlier.
How many GPs does Hickings Lane Medical Centre have?
2.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,896 patients per GP against 2,171 across England.
Are appointments at Hickings Lane Medical Centre face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hickings Lane Medical Centre's phone number?
0115 939 5555.