Royal Primary Care Brooklyn, Heanor: patient reviews and CQC rating
Royal Primary Care Brooklyn is a GP practice in Heanor with 6,932 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 3.5 full-time-equivalent qualified GPs, or 2,003 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Royal Primary Care Brooklyn
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 44%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 3rd of the 3 practices in Heanor with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (67%). 74 patients answered the survey (response rate 17%).
| Survey question | Royal Primary Care Brooklyn | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 56% | 76% | 77% |
| Easy to contact by phone | 36% | 51% | 57% |
| Easy to contact via the website | 33% | 53% | 58% |
| Easy to contact via the NHS App | 39% | 46% | 54% |
| Reception team helpful | 68% | 84% | 85% |
| Last contact good | 48% | 68% | 73% |
| Wait for appointment about right | 44% | 69% | 69% |
| Listened to well | 80% | 87% | 87% |
| Treated with care and concern | 76% | 86% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 82% | 90% | 90% |
In the Friends and Family Test for July 2026, 88% of 212 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Royal Primary Care Brooklyn is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,932 patients were registered at Royal Primary Care Brooklyn in September 2026, down 2.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,003 patients per GP, close to the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 3.5 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 3.5 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 3.5 | 3.5 |
From June 2026 to August 2026 the practice recorded 3,368 appointments a month, or 486 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 33% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Royal Primary Care Brooklyn | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 486 | 523 | 510 |
| Face to face | 68% | 68% | 63% |
| Same day as booked | 33% | 39% | 45% |
| More than 28 days after booking | 12% | 9% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), dementia (1.2% against 0.8%) and stroke or TIA (2.7% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 25.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 16.6% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Cancer | All ages | 4.1% | 3.8% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.6% | 74.9% |
Royal Primary Care Brooklyn, 65 Mansfield Road, Heanor, DE75 7AL. Phone: 01773 712552.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kelvingrove Medical Centre | 0.6 km | 86% |
| Park Surgery | 0.9 km | 87% |
| Eastwood Primary Care Centre | 2.3 km | 74% |
| Newthorpe Medical Centre | 3.0 km | 88% |
| Giltbrook Surgery | 4.1 km | 85% |
- Crich Medical Practice (90% overall experience good)
- Ivy Grove Surgery (59% overall experience good)
- Kelvingrove Medical Centre (86% overall experience good)
- Park Surgery (87% overall experience good)
- Parkside Surgery (84% overall experience good)
- Ripley Medical Centre (67% overall experience good)
- Somercotes Medical Centre (94% overall experience good)
- The Jessop Medical Practice (82% overall experience good)
How do patients rate Royal Primary Care Brooklyn?
In the 2026 GP Patient Survey, 56% of patients described their overall experience of Royal Primary Care Brooklyn as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Royal Primary Care Brooklyn?
6,932 patients were registered in September 2026, down 2.5% on a year earlier.
What is Royal Primary Care Brooklyn's CQC rating?
Good overall, published in April 2016.
How many GPs does Royal Primary Care Brooklyn have?
3.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,003 patients per GP against 2,171 across England.
Are appointments at Royal Primary Care Brooklyn face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Royal Primary Care Brooklyn's phone number?
01773 712552.