Kelvingrove Medical Centre, Heanor: patient reviews and CQC rating
Kelvingrove Medical Centre is a GP practice in Heanor with 9,699 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 5.0 full-time-equivalent qualified GPs, or 1,928 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kelvingrove Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 73%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 52%, below the England figure of 69%. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 3 practices in Heanor with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (79%). 118 patients answered the survey (response rate 24%).
| Survey question | Kelvingrove Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 86% | 76% | 77% |
| Easy to contact by phone | 66% | 51% | 57% |
| Easy to contact via the website | 73% | 53% | 58% |
| Easy to contact via the NHS App | 51% | 46% | 54% |
| Reception team helpful | 87% | 84% | 85% |
| Last contact good | 85% | 68% | 73% |
| Wait for appointment about right | 52% | 69% | 69% |
| Listened to well | 91% | 87% | 87% |
| Treated with care and concern | 92% | 86% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 208 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kelvingrove Medical Centre is Good, published in February 2024. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,699 patients were registered at Kelvingrove Medical Centre in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,928 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 3.2 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 6.2 |
| August 2024 | 4.8 | 8.7 |
| August 2025 | 5.0 | 8.9 |
| August 2026 | 5.0 | 9.9 |
From June 2026 to August 2026 the practice recorded 4,690 appointments a month, or 484 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 31% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Kelvingrove Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 484 | 523 | 510 |
| Face to face | 60% | 68% | 63% |
| Same day as booked | 31% | 39% | 45% |
| More than 28 days after booking | 11% | 9% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.9% against 0.6%), depression (21.4% against 14.3%) and stroke or TIA (2.3% against 1.9%). It has a lower share for osteoporosis (0.3% against 1.2%) and chronic kidney disease (3.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 22.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.4% | 14.3% |
| High blood pressure | All ages | 17.1% | 15.2% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.8% | 74.9% |
Kelvingrove Medical Centre, The Kelvingrove Medical Centre, 28 Hands Road, Heanor, DE75 7HA. Phone: 01773 713201. Website: www.kelvingrovemc.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Surgery | 0.3 km | 87% |
| Royal Primary Care Brooklyn | 0.6 km | 56% |
| Eastwood Primary Care Centre | 2.8 km | 74% |
| Newthorpe Medical Centre | 3.4 km | 88% |
| Giltbrook Surgery | 4.4 km | 85% |
- Crich Medical Practice (90% overall experience good)
- Ivy Grove Surgery (59% overall experience good)
- Park Surgery (87% overall experience good)
- Parkside Surgery (84% overall experience good)
- Ripley Medical Centre (67% overall experience good)
- Royal Primary Care Brooklyn (56% overall experience good)
- Somercotes Medical Centre (94% overall experience good)
- The Jessop Medical Practice (82% overall experience good)
How do patients rate Kelvingrove Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Kelvingrove Medical Centre as good, above the England figure of 77%. 66% found it easy to get through by phone.
How many patients are registered at Kelvingrove Medical Centre?
9,699 patients were registered in September 2026, down 0.2% on a year earlier.
What is Kelvingrove Medical Centre's CQC rating?
Good overall, published in February 2024.
How many GPs does Kelvingrove Medical Centre have?
5.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,928 patients per GP against 2,171 across England.
Are appointments at Kelvingrove Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kelvingrove Medical Centre's phone number?
01773 713201.