Park Surgery, Heanor: patient reviews and CQC rating
Park Surgery is a GP practice in Heanor with 9,727 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 4.4 full-time-equivalent qualified GPs, or 2,187 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Park Surgery
Its best result against England is the share who described their overall experience of the practice as good: 87%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice through its website: 44%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 1st of the 3 practices in Heanor with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (83%). 97 patients answered the survey (response rate 22%).
| Survey question | Park Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 87% | 76% | 77% |
| Easy to contact by phone | 55% | 51% | 57% |
| Easy to contact via the website | 44% | 53% | 58% |
| Easy to contact via the NHS App | 48% | 46% | 54% |
| Reception team helpful | 89% | 84% | 85% |
| Last contact good | 72% | 68% | 73% |
| Wait for appointment about right | 69% | 69% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 91% | 86% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 98% | 90% | 90% |
In the Friends and Family Test for July 2026, 98% of 130 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Park Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,727 patients were registered at Park Surgery in September 2026, up 1.8% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 2,187 patients per GP, close to the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 4.1 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 7.8 |
| August 2024 | 4.4 | 7.2 |
| August 2025 | 4.4 | 9.4 |
| August 2026 | 4.4 | 8.5 |
From June 2026 to August 2026 the practice recorded 5,490 appointments a month, or 564 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 41% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Park Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 564 | 523 | 510 |
| Face to face | 74% | 68% | 63% |
| Same day as booked | 41% | 39% | 45% |
| More than 28 days after booking | 11% | 9% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (0.9% against 0.6%), COPD (2.7% against 1.9%) and serious mental illness (1.4% against 1.0%). The practice's patients live in areas with an average deprivation score of 22.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.5 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.0% | 15.2% |
| Depression | 18+ yrs | 17.6% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| COPD | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Park Surgery, The Park Surgery, 60 Ilkeston Road, Heanor, DE75 7DX. Phone: 01773 531011. Website: www.parksurgeryheanor.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kelvingrove Medical Centre | 0.3 km | 86% |
| Royal Primary Care Brooklyn | 0.9 km | 56% |
| Eastwood Primary Care Centre | 3.0 km | 74% |
| Newthorpe Medical Centre | 3.5 km | 88% |
| Old Station Surgery | 4.4 km | 64% |
- Crich Medical Practice (90% overall experience good)
- Ivy Grove Surgery (59% overall experience good)
- Kelvingrove Medical Centre (86% overall experience good)
- Parkside Surgery (84% overall experience good)
- Ripley Medical Centre (67% overall experience good)
- Royal Primary Care Brooklyn (56% overall experience good)
- Somercotes Medical Centre (94% overall experience good)
- The Jessop Medical Practice (82% overall experience good)
How do patients rate Park Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Park Surgery as good, above the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at Park Surgery?
9,727 patients were registered in September 2026, up 1.8% on a year earlier.
What is Park Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Park Surgery have?
4.4 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,187 patients per GP against 2,171 across England.
Are appointments at Park Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Park Surgery's phone number?
01773 531011.