Ivy Grove Surgery, Ripley: patient reviews and CQC rating
Ivy Grove Surgery is a GP practice in Ripley with 10,454 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 5.6 full-time-equivalent qualified GPs, or 1,853 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ivy Grove Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 83%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 29%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 6 below by more than the survey's margin of error, and 4 within it.
37% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (71%). 77 patients answered the survey (response rate 26%).
| Survey question | Ivy Grove Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 59% | 76% | 77% |
| Easy to contact by phone | 37% | 51% | 57% |
| Easy to contact via the website | 29% | 53% | 58% |
| Easy to contact via the NHS App | 31% | 46% | 54% |
| Reception team helpful | 68% | 84% | 85% |
| Last contact good | 64% | 68% | 73% |
| Wait for appointment about right | 83% | 69% | 69% |
| Listened to well | 87% | 87% | 87% |
| Treated with care and concern | 82% | 86% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 83% | 90% | 90% |
CQC's overall rating for Ivy Grove Surgery is Good, published in July 2017. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
10,454 patients were registered at Ivy Grove Surgery in September 2026, up 0.5% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,853 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 2.2 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 8.1 |
| August 2024 | 5.3 | 7.2 |
| August 2025 | 4.9 | 6.8 |
| August 2026 | 5.6 | 11.6 |
From June 2026 to August 2026 the practice recorded 4,540 appointments a month, or 434 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 57% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Ivy Grove Surgery | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 434 | 523 | 510 |
| Face to face | 89% | 68% | 63% |
| Same day as booked | 57% | 39% | 45% |
| More than 28 days after booking | 4% | 9% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.6% against 1.1%), peripheral arterial disease (0.9% against 0.6%) and osteoporosis (1.8% against 1.2%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 19.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Depression | 18+ yrs | 17.8% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 2.6% | 1.1% |
| COPD | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.5% | 74.9% |
Ivy Grove Surgery, The Ivy Grove Surgery, Steeple Drive, Ripley, DE5 3TH. Phone: 01773 514130. Website: www.ivy.gs.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ripley Medical Centre | 0.6 km | 67% |
| Whitemoor Medical Centre | 3.7 km | 83% |
| The Jessop Medical Practice | 4.1 km | 82% |
| The Arthur Medical Centre | 4.7 km | 74% |
| Jacksdale Medical Centre | 4.8 km | 85% |
- Crich Medical Practice (90% overall experience good)
- Kelvingrove Medical Centre (86% overall experience good)
- Park Surgery (87% overall experience good)
- Parkside Surgery (84% overall experience good)
- Ripley Medical Centre (67% overall experience good)
- Royal Primary Care Brooklyn (56% overall experience good)
- Somercotes Medical Centre (94% overall experience good)
- The Jessop Medical Practice (82% overall experience good)
How do patients rate Ivy Grove Surgery?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of Ivy Grove Surgery as good, below the England figure of 77%. 37% found it easy to get through by phone.
How many patients are registered at Ivy Grove Surgery?
10,454 patients were registered in September 2026, up 0.5% on a year earlier.
What is Ivy Grove Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does Ivy Grove Surgery have?
5.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,853 patients per GP against 2,171 across England.
Are appointments at Ivy Grove Surgery face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ivy Grove Surgery's phone number?
01773 514130.