Waterside Health Network PCN: primary care network practices and patient survey
Waterside Health Network PCN is a primary care network of 7 GP practices with 67,528 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England. Its practices have 2,018 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Waterside Health Network PCN with survey results, the share of patients describing their overall experience as good ranges from 58% at St Neots Surgery to 91% at Stoke Surgery, with a median of 77% (England: 77%). 2 are above England and 2 below by more than the survey's margin of error. West Hoe Surgery has the highest share finding it easy to get through by phone (86%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Stoke Surgery | 7,840 | 91% | 76% | Good | 3,303 |
| West Hoe Surgery | 5,865 | 90% | 86% | Good | 1,222 |
| St Levan Surgery | 9,259 | 80% | 60% | Good | 2,800 |
| Peverell Park Surgery | 21,284 | 77% | 66% | Good | 1,672 |
| Adelaide Street Surgery | 4,420 | 77% | 68% | – | 1,950 |
| Devonport Health Centre | 7,623 | 66% | 37% | Good | 3,159 |
| St Neots Surgery | 11,237 | 58% | 42% | Good | 2,019 |
Results for the network as a whole, from 782 responses, against Devon and England.
| Survey question | Waterside Health Network PCN | Devon | England |
|---|---|---|---|
| Overall experience good | 76% | 79% | 77% |
| Easy to contact by phone | 62% | 59% | 57% |
| Easy to contact via the website | 61% | 62% | 58% |
| Easy to contact via the NHS App | 54% | 55% | 54% |
| Reception team helpful | 88% | 87% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 79% | 70% | 69% |
| Listened to well | 89% | 90% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
There are 2,018 registered patients per full-time-equivalent qualified GP in Waterside Health Network PCN, close to England's 2,171 and Devon's 1,863. Practices recorded 533 appointments a month per 1,000 patients (England: 510), 48% of them face to face. 46% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.4% over the year (England: shrank 1.1%).
| Measure | Waterside Health Network PCN | Devon | England |
|---|---|---|---|
| Patients per qualified GP | 2,018 | 1,863 | 2,171 |
| Appointments per 1,000 patients a month | 533 | 626 | 510 |
| Face-to-face appointments | 48% | 54% | 63% |
| Same day as booked | 46% | 45% | 45% |
| Did not attend | 4% | 3% | 4% |
| Patients aged 65 or over | 16% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Waterside Health Network PCN is copd (2.6% against 1.9%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Waterside Health Network PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 16.8% | 14.3% | 9,942 |
| High blood pressure | All ages | 12.0% | 15.2% | 8,531 |
| Asthma | 6+ yrs | 7.2% | 6.6% | 4,880 |
| Diabetes | 17+ yrs | 6.5% | 7.9% | 3,907 |
| Cancer | All ages | 3.1% | 3.8% | 2,178 |
| Coronary heart disease | All ages | 3.0% | 3.0% | 2,117 |
| COPD | All ages | 2.6% | 1.9% | 1,872 |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% | 1,511 |
| Atrial fibrillation | All ages | 2.0% | 2.2% | 1,401 |
| Stroke and TIA | All ages | 1.9% | 1.9% | 1,325 |
| Serious mental illness | All ages | 1.2% | 1.0% | 883 |
| Heart failure | All ages | 1.1% | 1.1% | 771 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 589 |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% | 208 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 410 |
| Learning disability | All ages | 0.6% | 0.6% | 460 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 448 |
| Dementia | All ages | 0.6% | 0.8% | 410 |
| Palliative care | All ages | 0.2% | 0.6% | 135 |
- Barnstaple Alliance PCN (4 practices)
- Coast and Country PCN (4 practices)
- Drake Medical Alliance PCN (5 practices)
- Mewstone PCN (4 practices)
- Outer Exeter PCN (6 practices)
- Sound PCN (5 practices)
- Tiverton PCN (3 practices)
- West Devon PCN (3 practices)
Which practices are in Waterside Health Network PCN?
Adelaide Street Surgery, Devonport Health Centre, Peverell Park Surgery, St Levan Surgery, St Neots Surgery, Stoke Surgery and West Hoe Surgery.
How do patients rate Waterside Health Network PCN?
76% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Waterside Health Network PCN cover?
67,528 registered patients across 7 practices in September 2026.
How many patients per GP does Waterside Health Network PCN have?
2,018 per full-time-equivalent qualified GP, against 2,171 across England.