St Levan Surgery, Plymouth: patient reviews and CQC rating
St Levan Surgery is a GP practice in Plymouth with 9,259 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 3.3 full-time-equivalent qualified GPs, or 2,800 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Levan Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 83%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 9th of the 24 practices in Plymouth with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (85%). 99 patients answered the survey (response rate 23%).
| Survey question | St Levan Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 80% | 79% | 77% |
| Easy to contact by phone | 60% | 59% | 57% |
| Easy to contact via the website | 70% | 62% | 58% |
| Easy to contact via the NHS App | 44% | 55% | 54% |
| Reception team helpful | 84% | 87% | 85% |
| Last contact good | 85% | 76% | 73% |
| Wait for appointment about right | 83% | 70% | 69% |
| Listened to well | 85% | 90% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 85% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 86% of 124 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Levan Surgery is Good, published in July 2019. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
9,259 patients were registered at St Levan Surgery in September 2026, up 2.8% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 2,800 patients per GP, more than the England figure of 2,171 and Devon's 1,863. The practice also has 5.2 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 4.1 |
| August 2024 | 4.3 | 6.5 |
| August 2025 | 4.4 | 5.2 |
| August 2026 | 3.3 | 3.3 |
From June 2026 to August 2026 the practice recorded 3,861 appointments a month, or 417 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 21% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | St Levan Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 417 | 626 | 510 |
| Face to face | 79% | 54% | 63% |
| Same day as booked | 21% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.5% against 1.9%), a learning disability (0.9% against 0.6%) and serious mental illness (1.5% against 1.0%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (1.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 33.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.1 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.1% | 14.3% |
| High blood pressure | All ages | 13.8% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| COPD | All ages | 3.5% | 1.9% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Cancer | All ages | 2.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.3% | 74.9% |
St Levan Surgery, 350 St Levan Road, Keyham, Plymouth, PL2 1JR. Phone: 01752 561973. Website: www.stlevansurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stoke Surgery | 0.9 km | 91% |
| St Neots Surgery | 1.2 km | 58% |
| Devonport Health Centre | 1.7 km | 66% |
| Adelaide Street Surgery | 2.1 km | 77% |
| North Road West Medical Centre | 2.4 km | 83% |
- Adelaide Street Surgery (77% overall experience good)
- Devonport Health Centre (66% overall experience good)
- Peverell Park Surgery (77% overall experience good)
- St Neots Surgery (58% overall experience good)
- Stoke Surgery (91% overall experience good)
- West Hoe Surgery (90% overall experience good)
How do patients rate St Levan Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of St Levan Surgery as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at St Levan Surgery?
9,259 patients were registered in September 2026, up 2.8% on a year earlier.
What is St Levan Surgery's CQC rating?
Good overall, published in July 2019.
How many GPs does St Levan Surgery have?
3.3 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,800 patients per GP against 2,171 across England.
Are appointments at St Levan Surgery face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Levan Surgery's phone number?
01752 561973.