Devonport Health Centre, Plymouth: patient reviews and CQC rating
Devonport Health Centre is a GP practice in Plymouth with 7,623 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 2.4 full-time-equivalent qualified GPs, or 3,159 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Devonport Health Centre
Its best result against England is the share who said the wait for their last appointment was about right: 76%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 37%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 17th of the 24 practices in Plymouth with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (63%). 102 patients answered the survey (response rate 21%).
| Survey question | Devonport Health Centre | Devon | England |
|---|---|---|---|
| Overall experience good | 66% | 79% | 77% |
| Easy to contact by phone | 37% | 59% | 57% |
| Easy to contact via the website | 49% | 62% | 58% |
| Easy to contact via the NHS App | 44% | 55% | 54% |
| Reception team helpful | 77% | 87% | 85% |
| Last contact good | 62% | 76% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 82% | 90% | 87% |
| Treated with care and concern | 77% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 84% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 82 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Devonport Health Centre is Good, published in October 2019. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,623 patients were registered at Devonport Health Centre in September 2026, down 2.4% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 3,159 patients per GP, more than the England figure of 2,171 and Devon's 1,863. The practice also has 2.4 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 4,664 appointments a month, or 612 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 43% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Devonport Health Centre | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 612 | 626 | 510 |
| Face to face | 43% | 54% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.6% against 1.9%), serious mental illness (1.7% against 1.0%) and asthma (8.4% against 6.6%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 42.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.3 years for women and 74.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.0% | 14.3% |
| High blood pressure | All ages | 12.7% | 15.2% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| COPD | All ages | 3.6% | 1.9% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Cancer | All ages | 2.3% | 3.8% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.0% | 74.9% |
Devonport Health Centre, 53 Damerel Close, Plymouth, PL1 4JZ. Phone: 01752 561500. Website: www.devonporthealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Adelaide Street Surgery | 0.9 km | 77% |
| Stoke Surgery | 1.0 km | 91% |
| West Hoe Surgery | 1.4 km | 90% |
| North Road West Medical Centre | 1.7 km | 83% |
| St Levan Surgery | 1.7 km | 80% |
- Adelaide Street Surgery (77% overall experience good)
- Peverell Park Surgery (77% overall experience good)
- St Levan Surgery (80% overall experience good)
- St Neots Surgery (58% overall experience good)
- Stoke Surgery (91% overall experience good)
- West Hoe Surgery (90% overall experience good)
How do patients rate Devonport Health Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Devonport Health Centre as good, below the England figure of 77%. 37% found it easy to get through by phone.
How many patients are registered at Devonport Health Centre?
7,623 patients were registered in September 2026, down 2.4% on a year earlier.
What is Devonport Health Centre's CQC rating?
Good overall, published in October 2019.
How many GPs does Devonport Health Centre have?
2.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,159 patients per GP against 2,171 across England.
Are appointments at Devonport Health Centre face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Devonport Health Centre's phone number?
01752 561500.