Stoke Surgery, Plymouth: patient reviews and CQC rating
Stoke Surgery is a GP practice in Plymouth with 7,840 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 2.4 full-time-equivalent qualified GPs, or 3,303 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stoke Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 98%, above the England figure of 69%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 24 practices in Plymouth with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (94%). 106 patients answered the survey (response rate 32%).
| Survey question | Stoke Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 91% | 79% | 77% |
| Easy to contact by phone | 76% | 59% | 57% |
| Easy to contact via the website | 68% | 62% | 58% |
| Easy to contact via the NHS App | 79% | 55% | 54% |
| Reception team helpful | 99% | 87% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 98% | 70% | 69% |
| Listened to well | 97% | 90% | 87% |
| Treated with care and concern | 97% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 219 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Stoke Surgery is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,840 patients were registered at Stoke Surgery in September 2026, down 2.5% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 3,303 patients per GP, more than the England figure of 2,171 and Devon's 1,863. The practice also has 2.0 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 4,078 appointments a month, or 520 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 40% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Stoke Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 520 | 626 | 510 |
| Face to face | 44% | 54% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.6% against 0.8%), a learning disability (1.1% against 0.6%) and epilepsy (1.4% against 0.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and chronic kidney disease (3.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 32.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.7 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.3% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| COPD | All ages | 3.1% | 1.9% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Dementia | All ages | 1.6% | 0.8% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Learning disability | All ages | 1.1% | 0.6% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.2% | 74.9% |
Stoke Surgery, Belmont Villas,, Stoke,, Plymouth, PL3 4DP. Phone: 01752 562569.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Levan Surgery | 0.9 km | 80% |
| Devonport Health Centre | 1.0 km | 66% |
| St Neots Surgery | 1.1 km | 58% |
| Adelaide Street Surgery | 1.2 km | 77% |
| North Road West Medical Centre | 1.5 km | 83% |
- Adelaide Street Surgery (77% overall experience good)
- Devonport Health Centre (66% overall experience good)
- Peverell Park Surgery (77% overall experience good)
- St Levan Surgery (80% overall experience good)
- St Neots Surgery (58% overall experience good)
- West Hoe Surgery (90% overall experience good)
How do patients rate Stoke Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Stoke Surgery as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Stoke Surgery?
7,840 patients were registered in September 2026, down 2.5% on a year earlier.
What is Stoke Surgery's CQC rating?
Good overall, published in March 2019.
How many GPs does Stoke Surgery have?
2.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,303 patients per GP against 2,171 across England.
Are appointments at Stoke Surgery face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stoke Surgery's phone number?
01752 562569.