Yealm Medical Centre, Plymouth: patient reviews and CQC rating
Yealm Medical Centre is a GP practice in Plymouth with 6,263 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 4.6 full-time-equivalent qualified GPs, or 1,365 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Yealm Medical Centre
Its best result against England is the share who described their last contact with the practice as good: 88%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice through its website: 55%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 4th of the 24 practices in Plymouth with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (76%). 104 patients answered the survey (response rate 35%).
| Survey question | Yealm Medical Centre | Devon | England |
|---|---|---|---|
| Overall experience good | 84% | 79% | 77% |
| Easy to contact by phone | 60% | 59% | 57% |
| Easy to contact via the website | 55% | 62% | 58% |
| Easy to contact via the NHS App | 52% | 55% | 54% |
| Reception team helpful | 90% | 87% | 85% |
| Last contact good | 88% | 76% | 73% |
| Wait for appointment about right | 78% | 70% | 69% |
| Listened to well | 89% | 90% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for Yealm Medical Centre is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (October 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,263 patients were registered at Yealm Medical Centre in September 2026, down 1.8% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 1,365 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 1.2 nurses and 5.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 8.2 |
| August 2024 | 4.6 | 7.8 |
| August 2025 | 4.6 | 7.6 |
| August 2026 | 4.6 | 8.4 |
From June 2026 to August 2026 the practice recorded 3,881 appointments a month, or 620 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 56% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Yealm Medical Centre | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 620 | 626 | 510 |
| Face to face | 53% | 54% | 63% |
| Same day as booked | 56% | 45% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.4% against 1.1%), atrial fibrillation (4.3% against 2.2%) and osteoporosis (2.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 13.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 87.5 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.9% | 15.2% |
| Depression | 18+ yrs | 13.9% | 14.3% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 5.9% | 3.8% |
| Coronary heart disease | All ages | 5.1% | 3.0% |
| Atrial fibrillation | All ages | 4.3% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| COPD | All ages | 3.1% | 1.9% |
| Heart failure | All ages | 2.4% | 1.1% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.7% | 74.9% |
Yealm Medical Centre, Market Street, Yealmpton, Plymouth, PL8 2EA. Phone: 01752 880567. Website: www.yealmmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Plympton Health Centre | 5.7 km | 50% |
| Pathfields Medical Group | 5.7 km | 54% |
| Wembury Surgery | 6.1 km | 93% |
| Church View Surgery | 6.3 km | 82% |
| Dean Cross Surgery | 7.0 km | 83% |
- Church View Surgery (82% overall experience good)
- Dean Cross Surgery (83% overall experience good)
- Wembury Surgery (93% overall experience good)
How do patients rate Yealm Medical Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Yealm Medical Centre as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Yealm Medical Centre?
6,263 patients were registered in September 2026, down 1.8% on a year earlier.
What is Yealm Medical Centre's CQC rating?
Good overall, published in December 2019.
How many GPs does Yealm Medical Centre have?
4.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,365 patients per GP against 2,171 across England.
Are appointments at Yealm Medical Centre face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Yealm Medical Centre's phone number?
01752 880567.