Plympton Health Centre, Plymouth: patient reviews and CQC rating
Plympton Health Centre is a GP practice in Plymouth with 43,112 registered patients (September 2026). In the 2026 GP Patient Survey, 50% of its patients described their overall experience as good, below the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2015. It has 13.2 full-time-equivalent qualified GPs, or 3,254 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Plympton Health Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 87%, below the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 21%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 24th of the 24 practices in Plymouth with 50 or more responses. 21% found it easy to get through by phone (England: 57%). The overall experience result is 18 points lower than in 2025 (68%). 185 patients answered the survey (response rate 34%).
| Survey question | Plympton Health Centre | Devon | England |
|---|---|---|---|
| Overall experience good | 50% | 79% | 77% |
| Easy to contact by phone | 21% | 59% | 57% |
| Easy to contact via the website | 43% | 62% | 58% |
| Easy to contact via the NHS App | 26% | 55% | 54% |
| Reception team helpful | 71% | 87% | 85% |
| Last contact good | 49% | 76% | 73% |
| Wait for appointment about right | 45% | 70% | 69% |
| Listened to well | 81% | 90% | 87% |
| Treated with care and concern | 79% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 81% | 91% | 90% |
In the Friends and Family Test for July 2026, 75% of 372 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Plympton Health Centre is Good, published in July 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
43,112 patients were registered at Plympton Health Centre in September 2026, down 1.1% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 13.2 full-time-equivalent qualified GPs, there are 3,254 patients per GP, more than the England figure of 2,171 and Devon's 1,863. The practice also has 8.3 nurses and 16.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.9 | 20.2 |
| August 2024 | 11.4 | 18.7 |
| August 2025 | 11.4 | 18.1 |
| August 2026 | 13.2 | 22.5 |
From June 2026 to August 2026 the practice recorded 40,560 appointments a month, or 941 per 1,000 registered patients (England: 510). 22% were face to face (England: 63%). 53% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Plympton Health Centre | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 941 | 626 | 510 |
| Face to face | 22% | 54% | 63% |
| Same day as booked | 53% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.7% against 1.1%), cancer (5.4% against 3.8%) and coronary heart disease (4.0% against 3.0%). It has a lower share for osteoporosis (0.7% against 1.2%) and serious mental illness (0.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 11.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Depression | 18+ yrs | 14.2% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Plympton Health Centre, Mudge Way, Plymouth, PL7 1AD. Phone: 01752 346634.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pathfields Medical Group | 0.0 km | 54% |
| Elm Surgery | 3.9 km | 81% |
| Church View Surgery | 4.0 km | 82% |
| Dean Cross Surgery | 4.3 km | 83% |
| Wycliffe Surgery | 5.4 km | 80% |
How do patients rate Plympton Health Centre?
In the 2026 GP Patient Survey, 50% of patients described their overall experience of Plympton Health Centre as good, below the England figure of 77%. 21% found it easy to get through by phone.
How many patients are registered at Plympton Health Centre?
43,112 patients were registered in September 2026, down 1.1% on a year earlier.
What is Plympton Health Centre's CQC rating?
Good overall, published in July 2015.
How many GPs does Plympton Health Centre have?
13.2 full-time-equivalent qualified GPs (25 qualified GPs by headcount), which is 3,254 patients per GP against 2,171 across England.
Are appointments at Plympton Health Centre face to face?
22% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Plympton Health Centre's phone number?
01752 346634.