Church View Surgery, Plymouth: patient reviews and CQC rating
Church View Surgery is a GP practice in Plymouth with 12,675 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 8.2 full-time-equivalent qualified GPs, or 1,538 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Church View Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 68%, against 58% across England. Its weakest is the share who described their last contact with the practice as good: 67%, against 73% across England. With 94 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 7th of the 24 practices in Plymouth with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (71%). 94 patients answered the survey (response rate 35%).
| Survey question | Church View Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 82% | 79% | 77% |
| Easy to contact by phone | 54% | 59% | 57% |
| Easy to contact via the website | 68% | 62% | 58% |
| Easy to contact via the NHS App | 57% | 55% | 54% |
| Reception team helpful | 85% | 87% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 85% | 90% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 137 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Church View Surgery is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,675 patients were registered at Church View Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 8.2 full-time-equivalent qualified GPs, there are 1,538 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 2.7 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.8 | 10.8 |
| August 2024 | 6.9 | 10.1 |
| August 2025 | 8.2 | 10.4 |
| August 2026 | 8.2 | 9.9 |
From June 2026 to August 2026 the practice recorded 9,108 appointments a month, or 719 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 59% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
21% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Church View Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 719 | 626 | 510 |
| Face to face | 35% | 54% | 63% |
| Same day as booked | 59% | 45% | 45% |
| More than 28 days after booking | 15% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), coronary heart disease (4.9% against 3.0%) and heart failure (1.8% against 1.1%). It has a lower share for chronic kidney disease (3.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 10.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 13.0% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.5% | 74.9% |
99% of the practice's patients live in the PL9 postcode district. 92% live in Plymouth, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| PL9 | 12,520 | 99% |
Church View Surgery, 30 Holland Road, Plymstock, Plymouth, PL9 9BN. Phone: 01752 403206. Website: www.churchviewsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dean Cross Surgery | 0.7 km | 83% |
| Wycliffe Surgery | 2.9 km | 80% |
| Friary House Surgery | 3.5 km | 62% |
| Wembury Surgery | 4.0 km | 93% |
| Plympton Health Centre | 4.0 km | 50% |
- Dean Cross Surgery (83% overall experience good)
- Wembury Surgery (93% overall experience good)
- Yealm Medical Centre (84% overall experience good)
How do patients rate Church View Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Church View Surgery as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Church View Surgery?
12,675 patients were registered in September 2026, up 1.0% on a year earlier.
What is Church View Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does Church View Surgery have?
8.2 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,538 patients per GP against 2,171 across England.
Are appointments at Church View Surgery face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Church View Surgery's phone number?
01752 403206.