West Hoe Surgery, Plymouth: patient reviews and CQC rating
West Hoe Surgery is a GP practice in Plymouth with 5,865 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in August 2022. It has 4.8 full-time-equivalent qualified GPs, or 1,222 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Hoe Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 92%, above the England figure of 58%. Its result closest to England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 3rd of the 24 practices in Plymouth with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (91%). 125 patients answered the survey (response rate 39%).
| Survey question | West Hoe Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 90% | 79% | 77% |
| Easy to contact by phone | 86% | 59% | 57% |
| Easy to contact via the website | 92% | 62% | 58% |
| Easy to contact via the NHS App | 65% | 55% | 54% |
| Reception team helpful | 94% | 87% | 85% |
| Last contact good | 92% | 76% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 96% | 90% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for West Hoe Surgery is Good, published in August 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,865 patients were registered at West Hoe Surgery in September 2026, down 2.2% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 1,222 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 1.8 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 6.2 |
| August 2024 | 4.4 | 6.1 |
| August 2025 | 4.8 | 6.5 |
| August 2026 | 4.8 | 5.9 |
From June 2026 to August 2026 the practice recorded 3,332 appointments a month, or 568 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 28% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | West Hoe Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 568 | 626 | 510 |
| Face to face | 84% | 54% | 63% |
| Same day as booked | 28% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), serious mental illness (1.7% against 1.0%) and heart failure (1.8% against 1.1%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (3.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 29.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 73.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.9% | 14.3% |
| High blood pressure | All ages | 18.3% | 15.2% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
West Hoe Surgery, 2 Pier Street, Plymouth, PL1 3BS. Phone: 01752 660105.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Adelaide Street Surgery | 0.8 km | 77% |
| North Road West Medical Centre | 1.3 km | 83% |
| Devonport Health Centre | 1.4 km | 66% |
| Friary House Surgery | 1.7 km | 62% |
| Wycliffe Surgery | 1.9 km | 80% |
- Adelaide Street Surgery (77% overall experience good)
- Devonport Health Centre (66% overall experience good)
- Peverell Park Surgery (77% overall experience good)
- St Levan Surgery (80% overall experience good)
- St Neots Surgery (58% overall experience good)
- Stoke Surgery (91% overall experience good)
How do patients rate West Hoe Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of West Hoe Surgery as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at West Hoe Surgery?
5,865 patients were registered in September 2026, down 2.2% on a year earlier.
What is West Hoe Surgery's CQC rating?
Good overall, published in August 2022.
How many GPs does West Hoe Surgery have?
4.8 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,222 patients per GP against 2,171 across England.
Are appointments at West Hoe Surgery face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Hoe Surgery's phone number?
01752 660105.