Adelaide Street Surgery, Plymouth: patient reviews and CQC rating
Adelaide Street Surgery is a GP practice in Plymouth with 4,420 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Devon: 79%). It has 2.3 full-time-equivalent qualified GPs, or 1,950 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Adelaide Street Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 75%, above the England figure of 58%. Its weakest is the share who said their needs were met at their last appointment: 82%, below the England figure of 90%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 14th of the 24 practices in Plymouth with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (88%). 110 patients answered the survey (response rate 17%).
| Survey question | Adelaide Street Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 77% | 79% | 77% |
| Easy to contact by phone | 68% | 59% | 57% |
| Easy to contact via the website | 75% | 62% | 58% |
| Easy to contact via the NHS App | 56% | 55% | 54% |
| Reception team helpful | 84% | 87% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 80% | 70% | 69% |
| Listened to well | 88% | 90% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 82% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 63 responses rated the practice good or very good (England: 92%).
4,420 patients were registered at Adelaide Street Surgery in September 2026, down 1.6% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,950 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 0.6 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 2,185 appointments a month, or 494 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 31% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 16% of booked patients did not attend.
| Measure | Adelaide Street Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 494 | 626 | 510 |
| Face to face | 83% | 54% | 63% |
| Same day as booked | 31% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 16% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (3.3% against 1.0%), COPD (4.7% against 1.9%) and a learning disability (1.1% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%), chronic kidney disease (1.4% against 4.6%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 51.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 74.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.0% | 14.3% |
| High blood pressure | All ages | 10.2% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| COPD | All ages | 4.7% | 1.9% |
| Serious mental illness | All ages | 3.3% | 1.0% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Cancer | All ages | 1.7% | 3.8% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Chronic kidney disease | 18+ yrs | 1.4% | 4.6% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Learning disability | All ages | 1.1% | 0.6% |
| Heart failure | All ages | 1.0% | 1.1% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 56.7% | 74.9% |
Adelaide Street Surgery, 20 Adelaide Street, Stonehouse, Plymouth, PL1 3JF. Phone: 01752 667623.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West Hoe Surgery | 0.8 km | 90% |
| Devonport Health Centre | 0.9 km | 66% |
| North Road West Medical Centre | 0.9 km | 83% |
| Stoke Surgery | 1.2 km | 91% |
| Friary House Surgery | 2.0 km | 62% |
- Devonport Health Centre (66% overall experience good)
- Peverell Park Surgery (77% overall experience good)
- St Levan Surgery (80% overall experience good)
- St Neots Surgery (58% overall experience good)
- Stoke Surgery (91% overall experience good)
- West Hoe Surgery (90% overall experience good)
How do patients rate Adelaide Street Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Adelaide Street Surgery as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Adelaide Street Surgery?
4,420 patients were registered in September 2026, down 1.6% on a year earlier.
How many GPs does Adelaide Street Surgery have?
2.3 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,950 patients per GP against 2,171 across England.
Are appointments at Adelaide Street Surgery face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Adelaide Street Surgery's phone number?
01752 667623.