St Neots Surgery, Plymouth: patient reviews and CQC rating
St Neots Surgery is a GP practice in Plymouth with 11,237 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 5.6 full-time-equivalent qualified GPs, or 2,019 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Neots Surgery
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who described their overall experience of the practice as good: 58%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 21st of the 24 practices in Plymouth with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (61%). 106 patients answered the survey (response rate 28%).
| Survey question | St Neots Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 58% | 79% | 77% |
| Easy to contact by phone | 42% | 59% | 57% |
| Easy to contact via the website | 54% | 62% | 58% |
| Easy to contact via the NHS App | 49% | 55% | 54% |
| Reception team helpful | 87% | 87% | 85% |
| Last contact good | 58% | 76% | 73% |
| Wait for appointment about right | 52% | 70% | 69% |
| Listened to well | 79% | 90% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for St Neots Surgery is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,237 patients were registered at St Neots Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 2,019 patients per GP, close to the England figure of 2,171 and Devon's 1,863. The practice also has 3.3 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 7.4 |
| August 2024 | 6.2 | 8.1 |
| August 2025 | 6.3 | 7.4 |
| August 2026 | 5.6 | 7.3 |
From June 2026 to August 2026 the practice recorded 5,797 appointments a month, or 516 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 44% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | St Neots Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 516 | 626 | 510 |
| Face to face | 47% | 54% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.6% against 1.9%), asthma (10.0% against 6.6%) and epilepsy (1.2% against 0.8%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 31.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.2% | 14.3% |
| High blood pressure | All ages | 14.8% | 15.2% |
| Asthma | 6+ yrs | 10.0% | 6.6% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| COPD | All ages | 3.6% | 1.9% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.6% | 74.9% |
St Neots Surgery, 1 North Prospect Road, Milehouse, Plymouth, PL2 3HY. Phone: 01752 561305. Website: www.stneotssurgery.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stoke Surgery | 1.1 km | 91% |
| Peverell Park Surgery | 1.1 km | 77% |
| St Levan Surgery | 1.2 km | 80% |
| North Road West Medical Centre | 1.7 km | 83% |
| Adelaide Street Surgery | 2.0 km | 77% |
- Adelaide Street Surgery (77% overall experience good)
- Devonport Health Centre (66% overall experience good)
- Peverell Park Surgery (77% overall experience good)
- St Levan Surgery (80% overall experience good)
- Stoke Surgery (91% overall experience good)
- West Hoe Surgery (90% overall experience good)
How do patients rate St Neots Surgery?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of St Neots Surgery as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at St Neots Surgery?
11,237 patients were registered in September 2026, down 2.1% on a year earlier.
What is St Neots Surgery's CQC rating?
Good overall, published in January 2019.
How many GPs does St Neots Surgery have?
5.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,019 patients per GP against 2,171 across England.
Are appointments at St Neots Surgery face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Neots Surgery's phone number?
01752 561305.