North Road West Medical Centre, Plymouth: patient reviews and CQC rating
North Road West Medical Centre is a GP practice in Plymouth with 9,896 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 6.4 full-time-equivalent qualified GPs, or 1,543 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about North Road West Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 75%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 5th of the 24 practices in Plymouth with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (80%). 90 patients answered the survey (response rate 21%).
| Survey question | North Road West Medical Centre | Devon | England |
|---|---|---|---|
| Overall experience good | 83% | 79% | 77% |
| Easy to contact by phone | 76% | 59% | 57% |
| Easy to contact via the website | 77% | 62% | 58% |
| Easy to contact via the NHS App | 75% | 55% | 54% |
| Reception team helpful | 90% | 87% | 85% |
| Last contact good | 86% | 76% | 73% |
| Wait for appointment about right | 67% | 70% | 69% |
| Listened to well | 96% | 90% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for North Road West Medical Centre is Good, published in January 2019. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
9,896 patients were registered at North Road West Medical Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 6.4 full-time-equivalent qualified GPs, there are 1,543 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 2.3 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 9.2 |
| August 2024 | 6.7 | 9.9 |
| August 2025 | 6.7 | 9.9 |
| August 2026 | 6.4 | 11.5 |
From June 2026 to August 2026 the practice recorded 6,035 appointments a month, or 610 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 38% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | North Road West Medical Centre | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 610 | 626 | 510 |
| Face to face | 47% | 54% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.6% against 1.0%), COPD (4.0% against 1.9%) and peripheral arterial disease (0.8% against 0.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and cancer (2.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 35.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.5% | 14.3% |
| High blood pressure | All ages | 14.3% | 15.2% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| COPD | All ages | 4.0% | 1.9% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Cancer | All ages | 2.9% | 3.8% |
| Serious mental illness | All ages | 2.6% | 1.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 59.3% | 74.9% |
North Road West Medical Centre, 167 North Road West, Plymouth, PL1 5BZ. Phone: 01752 662780. Website: www.northroadwest.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Adelaide Street Surgery | 0.9 km | 77% |
| Lisson Grove and Woolwell Medical Centres | 1.3 km | 75% |
| West Hoe Surgery | 1.3 km | 90% |
| Friary House Surgery | 1.3 km | 62% |
| Stoke Surgery | 1.5 km | 91% |
- Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay (80% overall experience good)
- Lisson Grove and Woolwell Medical Centres (75% overall experience good)
- Roborough Surgery (76% overall experience good)
- Wycliffe Surgery (80% overall experience good)
How do patients rate North Road West Medical Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of North Road West Medical Centre as good, against 77% across England. 76% found it easy to get through by phone.
How many patients are registered at North Road West Medical Centre?
9,896 patients were registered in September 2026, down 1.7% on a year earlier.
What is North Road West Medical Centre's CQC rating?
Good overall, published in January 2019.
How many GPs does North Road West Medical Centre have?
6.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,543 patients per GP against 2,171 across England.
Are appointments at North Road West Medical Centre face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is North Road West Medical Centre's phone number?
01752 662780.