Lisson Grove and Woolwell Medical Centres, Plymouth: patient reviews and CQC rating
Lisson Grove and Woolwell Medical Centres is a GP practice in Plymouth with 14,576 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in August 2015. It has 5.6 full-time-equivalent qualified GPs, or 2,610 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lisson Grove and Woolwell Medical Centres
Its best result against England is the share who found it easy to contact the practice through its website: 67%, against 58% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 38%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 16th of the 24 practices in Plymouth with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (73%). 97 patients answered the survey (response rate 23%).
| Survey question | Lisson Grove and Woolwell Medical Centres | Devon | England |
|---|---|---|---|
| Overall experience good | 75% | 79% | 77% |
| Easy to contact by phone | 51% | 59% | 57% |
| Easy to contact via the website | 67% | 62% | 58% |
| Easy to contact via the NHS App | 38% | 55% | 54% |
| Reception team helpful | 89% | 87% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 91% | 90% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 82% of 208 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lisson Grove and Woolwell Medical Centres is Good, published in August 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,576 patients were registered at Lisson Grove and Woolwell Medical Centres in September 2026, up 2.7% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 2,610 patients per GP, more than the England figure of 2,171 and Devon's 1,863. The practice also has 6.3 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 6.2 |
| August 2024 | 4.7 | 5.7 |
| August 2025 | 6.3 | 7.4 |
| August 2026 | 5.6 | 6.7 |
From June 2026 to August 2026 the practice recorded 11,589 appointments a month, or 795 per 1,000 registered patients (England: 510). 28% were face to face (England: 63%). 60% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
27% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Lisson Grove and Woolwell Medical Centres | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 795 | 626 | 510 |
| Face to face | 28% | 54% | 63% |
| Same day as booked | 60% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%) and COPD (2.5% against 1.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), chronic kidney disease (2.5% against 4.6%) and cancer (2.6% against 3.8%). The practice's patients live in areas with an average deprivation score of 19.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.1% | 14.3% |
| High blood pressure | All ages | 13.7% | 15.2% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Cancer | All ages | 2.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| COPD | All ages | 2.5% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Lisson Grove and Woolwell Medical Centres, 3-5 Lisson Grove, Mutley, Plymouth, PL4 7DL. Phone: 01752 205555. Website: www.lissongroveandwoolwellmc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Friary House Surgery | 1.1 km | 62% |
| North Road West Medical Centre | 1.3 km | 83% |
| Peverell Park Surgery | 1.6 km | 77% |
| Wycliffe Surgery | 1.7 km | 80% |
| St Neots Surgery | 2.2 km | 58% |
- Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay (80% overall experience good)
- North Road West Medical Centre (83% overall experience good)
- Roborough Surgery (76% overall experience good)
- Wycliffe Surgery (80% overall experience good)
How do patients rate Lisson Grove and Woolwell Medical Centres?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Lisson Grove and Woolwell Medical Centres as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Lisson Grove and Woolwell Medical Centres?
14,576 patients were registered in September 2026, up 2.7% on a year earlier.
What is Lisson Grove and Woolwell Medical Centres's CQC rating?
Good overall, published in August 2015.
How many GPs does Lisson Grove and Woolwell Medical Centres have?
5.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,610 patients per GP against 2,171 across England.
Are appointments at Lisson Grove and Woolwell Medical Centres face to face?
28% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lisson Grove and Woolwell Medical Centres's phone number?
01752 205555.