Roborough Surgery, Plymouth: patient reviews and CQC rating
Roborough Surgery is a GP practice in Plymouth with 10,861 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 6.6 full-time-equivalent qualified GPs, or 1,642 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Roborough Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 64%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 62%, against 69% across England. With 125 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 15th of the 24 practices in Plymouth with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (62%). 125 patients answered the survey (response rate 38%).
| Survey question | Roborough Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 76% | 79% | 77% |
| Easy to contact by phone | 50% | 59% | 57% |
| Easy to contact via the website | 64% | 62% | 58% |
| Easy to contact via the NHS App | 54% | 55% | 54% |
| Reception team helpful | 81% | 87% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 62% | 70% | 69% |
| Listened to well | 90% | 90% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 161 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Roborough Surgery is Good, published in September 2018. All 5 key questions are rated Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,861 patients were registered at Roborough Surgery in September 2026, down 1.3% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 1,642 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 5.0 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 6.6 |
| August 2024 | 5.9 | 7.8 |
| August 2025 | 5.3 | 7.4 |
| August 2026 | 6.6 | 8.5 |
From June 2026 to August 2026 the practice recorded 7,436 appointments a month, or 685 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 67% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Roborough Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 685 | 626 | 510 |
| Face to face | 38% | 54% | 63% |
| Same day as booked | 67% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.3% against 1.9%), heart failure (1.8% against 1.1%) and coronary heart disease (4.8% against 3.0%). It has a lower share for osteoporosis (0.3% against 1.2%), serious mental illness (0.6% against 1.0%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 15.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% |
| Depression | 18+ yrs | 15.8% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Coronary heart disease | All ages | 4.8% | 3.0% |
| Cancer | All ages | 4.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| COPD | All ages | 3.3% | 1.9% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.2% | 74.9% |
Roborough Surgery, 1 Eastcote Close, Roborough, Plymouth, PL6 6PH. Phone: 01752 701659. Website: www.roboroughsurgery.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Southway Surgery | 1.3 km | 79% |
| Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay | 2.5 km | 80% |
| Elm Surgery | 2.5 km | 81% |
| Budshead Medical Practice | 2.7 km | 59% |
| Oakside Surgery | 3.6 km | 59% |
- Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay (80% overall experience good)
- Lisson Grove and Woolwell Medical Centres (75% overall experience good)
- North Road West Medical Centre (83% overall experience good)
- Wycliffe Surgery (80% overall experience good)
How do patients rate Roborough Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Roborough Surgery as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Roborough Surgery?
10,861 patients were registered in September 2026, down 1.3% on a year earlier.
What is Roborough Surgery's CQC rating?
Good overall, published in September 2018.
How many GPs does Roborough Surgery have?
6.6 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,642 patients per GP against 2,171 across England.
Are appointments at Roborough Surgery face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Roborough Surgery's phone number?
01752 701659.