Oakside Surgery, Plymouth: patient reviews and CQC rating
Oakside Surgery is a GP practice in Plymouth with 8,282 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 2.9 full-time-equivalent qualified GPs, or 2,823 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oakside Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Its weakest is the share who described their last contact with the practice as good: 51%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 20th of the 24 practices in Plymouth with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (63%). 100 patients answered the survey (response rate 25%).
| Survey question | Oakside Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 59% | 79% | 77% |
| Easy to contact by phone | 46% | 59% | 57% |
| Easy to contact via the website | 52% | 62% | 58% |
| Easy to contact via the NHS App | 38% | 55% | 54% |
| Reception team helpful | 70% | 87% | 85% |
| Last contact good | 51% | 76% | 73% |
| Wait for appointment about right | 50% | 70% | 69% |
| Listened to well | 77% | 90% | 87% |
| Treated with care and concern | 71% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 76% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 138 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Oakside Surgery is Good, published in May 2022. One key question is rated differently: Well-led Requires Improvement. Its previous overall rating was Requires Improvement (November 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,282 patients were registered at Oakside Surgery in September 2026, up 2.0% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,823 patients per GP, more than the England figure of 2,171 and Devon's 1,863. The practice also has 2.4 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 3.6 |
| August 2024 | 1.5 | 2.5 |
| August 2025 | 2.1 | 3.2 |
| August 2026 | 2.9 | 4.0 |
From June 2026 to August 2026 the practice recorded 7,998 appointments a month, or 966 per 1,000 registered patients (England: 510). 30% were face to face (England: 63%). 59% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Oakside Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 966 | 626 | 510 |
| Face to face | 30% | 54% | 63% |
| Same day as booked | 59% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.3% against 1.9%), a learning disability (1.2% against 0.6%) and depression (22.2% against 14.3%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 34.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.2% | 14.3% |
| High blood pressure | All ages | 18.1% | 15.2% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| COPD | All ages | 4.3% | 1.9% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Learning disability | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
Oakside Surgery, Guy Miles Way, Honicknowle Green, Plymouth, PL5 3PY. Phone: 01752 766000. Website: www.oakside.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Budshead Medical Practice | 0.9 km | 59% |
| Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay | 1.8 km | 80% |
| Stirling Road Medical Centre | 2.2 km | 54% |
| Peverell Park Surgery | 2.2 km | 77% |
| St Neots Surgery | 2.6 km | 58% |
- Budshead Medical Practice (59% overall experience good)
- Elm Surgery (81% overall experience good)
- Friary House Surgery (62% overall experience good)
- Southway Surgery (79% overall experience good)
How do patients rate Oakside Surgery?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of Oakside Surgery as good, below the England figure of 77%. 46% found it easy to get through by phone.
How many patients are registered at Oakside Surgery?
8,282 patients were registered in September 2026, up 2.0% on a year earlier.
What is Oakside Surgery's CQC rating?
Good overall, published in May 2022.
How many GPs does Oakside Surgery have?
2.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,823 patients per GP against 2,171 across England.
Are appointments at Oakside Surgery face to face?
30% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oakside Surgery's phone number?
01752 766000.