Stirling Road Medical Centre, Plymouth: patient reviews and CQC rating
Stirling Road Medical Centre is a GP practice in Plymouth with 32,515 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in February 2023. It has 10.1 full-time-equivalent qualified GPs, or 3,213 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stirling Road Medical Centre
Its best result against England is the share who said the healthcare professional was good at listening to them: 87%, against 87% across England. Its weakest is the share who said the wait for their last appointment was about right: 42%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 23rd of the 24 practices in Plymouth with 50 or more responses. 32% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (53%). 158 patients answered the survey (response rate 23%).
| Survey question | Stirling Road Medical Centre | Devon | England |
|---|---|---|---|
| Overall experience good | 54% | 79% | 77% |
| Easy to contact by phone | 32% | 59% | 57% |
| Easy to contact via the website | 41% | 62% | 58% |
| Easy to contact via the NHS App | 28% | 55% | 54% |
| Reception team helpful | 72% | 87% | 85% |
| Last contact good | 51% | 76% | 73% |
| Wait for appointment about right | 42% | 70% | 69% |
| Listened to well | 87% | 90% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 80% | 91% | 90% |
In the Friends and Family Test for July 2026, 61% of 863 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Stirling Road Medical Centre is Good, published in February 2023. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
32,515 patients were registered at Stirling Road Medical Centre in September 2026, down 1.5% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 10.1 full-time-equivalent qualified GPs, there are 3,213 patients per GP, more than the England figure of 2,171 and Devon's 1,863. The practice also has 16.6 nurses and 11.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 14.2 | 17.4 |
| August 2024 | 13.9 | 13.9 |
| August 2025 | 7.2 | 8.3 |
| August 2026 | 10.1 | 11.2 |
From June 2026 to August 2026 the practice recorded 17,985 appointments a month, or 553 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 27% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Stirling Road Medical Centre | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 553 | 626 | 510 |
| Face to face | 60% | 54% | 63% |
| Same day as booked | 27% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (4.2% against 1.9%), coronary heart disease (4.6% against 3.0%) and peripheral arterial disease (0.8% against 0.6%). It has a lower share for palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 29.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.0% | 14.3% |
| High blood pressure | All ages | 18.5% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Cancer | All ages | 4.3% | 3.8% |
| COPD | All ages | 4.2% | 1.9% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.2% | 74.9% |
Stirling Road Medical Centre, Stirling Road, Plymouth, PL5 1PL. Phone: 01752 982202. Website: www.plymouthprimarycare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Port View Surgery | 1.8 km | 81% |
| Oakside Surgery | 2.2 km | 59% |
| Drs. Hamilton, Earl & Sowden | 2.4 km | 67% |
| St Levan Surgery | 2.5 km | 80% |
| St Neots Surgery | 2.7 km | 58% |
How do patients rate Stirling Road Medical Centre?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of Stirling Road Medical Centre as good, below the England figure of 77%. 32% found it easy to get through by phone.
How many patients are registered at Stirling Road Medical Centre?
32,515 patients were registered in September 2026, down 1.5% on a year earlier.
What is Stirling Road Medical Centre's CQC rating?
Good overall, published in February 2023.
How many GPs does Stirling Road Medical Centre have?
10.1 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 3,213 patients per GP against 2,171 across England.
Are appointments at Stirling Road Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stirling Road Medical Centre's phone number?
01752 982202.