Port View Surgery, Saltash: patient reviews and CQC rating
Port View Surgery is a GP practice in Saltash with 7,140 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 4.5 full-time-equivalent qualified GPs, or 1,579 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Port View Surgery
Its best result against England is the share who said they were treated with care and concern: 93%, above the England figure of 86%. Its weakest is the share who found it easy to contact the practice using the NHS App: 49%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 3 practices in Saltash with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (81%). 111 patients answered the survey (response rate 39%).
| Survey question | Port View Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 81% | 79% | 77% |
| Easy to contact by phone | 52% | 58% | 57% |
| Easy to contact via the website | 58% | 65% | 58% |
| Easy to contact via the NHS App | 49% | 58% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 75% | 74% | 73% |
| Wait for appointment about right | 66% | 71% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
CQC's overall rating for Port View Surgery is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,140 patients were registered at Port View Surgery in September 2026, up 1.2% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 1,579 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 2.1 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 3.4 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.6 | 3.7 |
| August 2026 | 4.5 | 5.6 |
From June 2026 to August 2026 the practice recorded 4,180 appointments a month, or 585 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 48% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Port View Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 585 | 633 | 510 |
| Face to face | 45% | 59% | 63% |
| Same day as booked | 48% | 44% | 45% |
| More than 28 days after booking | 12% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), coronary heart disease (5.2% against 3.0%) and cancer (6.6% against 3.8%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 15.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.2% | 14.3% |
| High blood pressure | All ages | 16.5% | 15.2% |
| Asthma | 6+ yrs | 8.7% | 6.6% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Cancer | All ages | 6.6% | 3.8% |
| Coronary heart disease | All ages | 5.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.6% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.3% | 74.9% |
100% of the practice's patients live in the PL12 postcode district. 100% live in Cornwall, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| PL12 | 7,137 | 100% |
Port View Surgery, Higher Port View, Saltash, PL12 4BU. Phone: 01752 840115. Website: www.portviewsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drs. Hamilton, Earl & Sowden | 0.6 km | 67% |
| Stirling Road Medical Centre | 1.8 km | 54% |
| Penntorr Health | 3.6 km | 78% |
| St Levan Surgery | 3.7 km | 80% |
| Oakside Surgery | 3.9 km | 59% |
- Drs. Hamilton, Earl & Sowden (67% overall experience good)
- Oak Tree Surgery (72% overall experience good)
- Old Bridge Surgery (82% overall experience good)
- Penntorr Health (78% overall experience good)
- Quay Lane Surgery (98% overall experience good)
- Rosedean House Surgery (51% overall experience good)
How do patients rate Port View Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Port View Surgery as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Port View Surgery?
7,140 patients were registered in September 2026, up 1.2% on a year earlier.
What is Port View Surgery's CQC rating?
Good overall, published in May 2018.
How many GPs does Port View Surgery have?
4.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,579 patients per GP against 2,171 across England.
Are appointments at Port View Surgery face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Port View Surgery's phone number?
01752 840115.