Quay Lane Surgery, Saltash: patient reviews and CQC rating
Quay Lane Surgery is a GP practice in Saltash with 4,640 registered patients (September 2026). In the 2026 GP Patient Survey, 98% of its patients described their overall experience as good, above the England figure of 77% (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 3.0 full-time-equivalent qualified GPs, or 1,533 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Quay Lane Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 97%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 3 practices in Saltash with 50 or more responses. 98% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (90%). 109 patients answered the survey (response rate 42%).
| Survey question | Quay Lane Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 98% | 79% | 77% |
| Easy to contact by phone | 98% | 58% | 57% |
| Easy to contact via the website | 90% | 65% | 58% |
| Easy to contact via the NHS App | 97% | 58% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 97% | 74% | 73% |
| Wait for appointment about right | 95% | 71% | 69% |
| Listened to well | 98% | 89% | 87% |
| Treated with care and concern | 98% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 216 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Quay Lane Surgery is Good, published in July 2022. All 5 key questions are rated Good. It held the same rating in the report before (May 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,640 patients were registered at Quay Lane Surgery in September 2026, almost the same as a year earlier.
33% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 1,533 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 1.8 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 3.5 | 3.5 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 2,816 appointments a month, or 607 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 47% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Quay Lane Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 607 | 633 | 510 |
| Face to face | 64% | 59% | 63% |
| Same day as booked | 47% | 44% | 45% |
| More than 28 days after booking | 11% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.9% against 1.1%), coronary heart disease (7.3% against 3.0%) and COPD (4.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 20.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.9 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.0% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Coronary heart disease | All ages | 7.3% | 3.0% |
| Cancer | All ages | 6.7% | 3.8% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Atrial fibrillation | All ages | 4.7% | 2.2% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| COPD | All ages | 4.0% | 1.9% |
| Heart failure | All ages | 2.9% | 1.1% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Dementia | All ages | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
Quay Lane Surgery, Old Quay Lane, St Germans, Saltash, PL12 5LH. Phone: 01503 230088. Website: www.quaylanesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Penntorr Health | 6.1 km | 78% |
| Drs. Hamilton, Earl & Sowden | 6.2 km | 67% |
| Port View Surgery | 6.6 km | 81% |
| Stirling Road Medical Centre | 8.4 km | 54% |
| St Levan Surgery | 9.2 km | 80% |
- Drs. Hamilton, Earl & Sowden (67% overall experience good)
- Oak Tree Surgery (72% overall experience good)
- Old Bridge Surgery (82% overall experience good)
- Penntorr Health (78% overall experience good)
- Port View Surgery (81% overall experience good)
- Rosedean House Surgery (51% overall experience good)
How do patients rate Quay Lane Surgery?
In the 2026 GP Patient Survey, 98% of patients described their overall experience of Quay Lane Surgery as good, above the England figure of 77%. 98% found it easy to get through by phone.
How many patients are registered at Quay Lane Surgery?
4,640 patients were registered in September 2026, down 0.2% on a year earlier.
What is Quay Lane Surgery's CQC rating?
Good overall, published in July 2022.
How many GPs does Quay Lane Surgery have?
3.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,533 patients per GP against 2,171 across England.
Are appointments at Quay Lane Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Quay Lane Surgery's phone number?
01503 230088.