Oak Tree Surgery, Liskeard: patient reviews and CQC rating
Oak Tree Surgery is a GP practice in Liskeard with 17,761 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 9.1 full-time-equivalent qualified GPs, or 1,956 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oak Tree Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 77%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 60%, against 69% across England. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
54% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (76%). 101 patients answered the survey (response rate 36%).
| Survey question | Oak Tree Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 72% | 79% | 77% |
| Easy to contact by phone | 54% | 58% | 57% |
| Easy to contact via the website | 69% | 65% | 58% |
| Easy to contact via the NHS App | 77% | 58% | 54% |
| Reception team helpful | 78% | 86% | 85% |
| Last contact good | 69% | 74% | 73% |
| Wait for appointment about right | 60% | 71% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 925 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Oak Tree Surgery is Good, published in January 2019. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,761 patients were registered at Oak Tree Surgery in September 2026, up 2.6% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 9.1 full-time-equivalent qualified GPs, there are 1,956 patients per GP, close to the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 11.5 nurses and 23.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.2 | 11.1 |
| August 2024 | 8.6 | 10.8 |
| August 2025 | 8.6 | 11.8 |
| August 2026 | 9.1 | 12.7 |
From June 2026 to August 2026 the practice recorded 13,818 appointments a month, or 778 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 55% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Oak Tree Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 778 | 633 | 510 |
| Face to face | 41% | 59% | 63% |
| Same day as booked | 55% | 44% | 45% |
| More than 28 days after booking | 14% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.4% against 2.2%), cancer (5.6% against 3.8%) and coronary heart disease (4.3% against 3.0%). The practice's patients live in areas with an average deprivation score of 25.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.3 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 17.5% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
Oak Tree Surgery, Clemo Road, Liskeard, PL14 3XD. Phone: 01579 324252. Website: www.oaktreesurgeryandpensilvahc.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rosedean House Surgery | 1.3 km | 51% |
| Callington Health Centre | 10.5 km | 81% |
| Old Bridge Surgery | 11.6 km | 82% |
| Quay Lane Surgery | 12.7 km | 98% |
| Lostwithiel Medical Practice | 16.4 km | 92% |
- Drs. Hamilton, Earl & Sowden (67% overall experience good)
- Old Bridge Surgery (82% overall experience good)
- Penntorr Health (78% overall experience good)
- Port View Surgery (81% overall experience good)
- Quay Lane Surgery (98% overall experience good)
- Rosedean House Surgery (51% overall experience good)
How do patients rate Oak Tree Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Oak Tree Surgery as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Oak Tree Surgery?
17,761 patients were registered in September 2026, up 2.6% on a year earlier.
What is Oak Tree Surgery's CQC rating?
Good overall, published in January 2019.
How many GPs does Oak Tree Surgery have?
9.1 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,956 patients per GP against 2,171 across England.
Are appointments at Oak Tree Surgery face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oak Tree Surgery's phone number?
01579 324252.