Penntorr Health, Torpoint: patient reviews and CQC rating
Penntorr Health is a GP practice in Torpoint with 11,640 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 7.3 full-time-equivalent qualified GPs, or 1,584 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Penntorr Health
Its best result against England is the share who found it easy to contact the practice through its website: 63%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
55% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (93%). 110 patients answered the survey (response rate 36%).
| Survey question | Penntorr Health | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 78% | 79% | 77% |
| Easy to contact by phone | 55% | 58% | 57% |
| Easy to contact via the website | 63% | 65% | 58% |
| Easy to contact via the NHS App | 51% | 58% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 73% | 74% | 73% |
| Wait for appointment about right | 57% | 71% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 707 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Penntorr Health is Good, published in September 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,640 patients were registered at Penntorr Health in September 2026, down 1.2% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 1,584 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 3.4 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.3 | 8.4 |
| August 2024 | 7.3 | 8.4 |
| August 2025 | 7.3 | 7.3 |
| August 2026 | 7.3 | 8.2 |
From June 2026 to August 2026 the practice recorded 8,382 appointments a month, or 720 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 55% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Penntorr Health | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 720 | 633 | 510 |
| Face to face | 48% | 59% | 63% |
| Same day as booked | 55% | 44% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (3.2% against 1.9%), cancer (6.4% against 3.8%) and coronary heart disease (4.9% against 3.0%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 21.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.9% | 15.2% |
| Depression | 18+ yrs | 19.1% | 14.3% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Cancer | All ages | 6.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| COPD | All ages | 3.1% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.2% | 74.9% |
Penntorr Health, Trevol Business Park, Trevol Road, Torpoint, PL11 2TB. Phone: 01752 813277. Website: www.theramegrouppractice.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Levan Surgery | 3.5 km | 80% |
| Port View Surgery | 3.6 km | 81% |
| Drs. Hamilton, Earl & Sowden | 3.8 km | 67% |
| Devonport Health Centre | 4.1 km | 66% |
| Stoke Surgery | 4.1 km | 91% |
- Drs. Hamilton, Earl & Sowden (67% overall experience good)
- Oak Tree Surgery (72% overall experience good)
- Old Bridge Surgery (82% overall experience good)
- Port View Surgery (81% overall experience good)
- Quay Lane Surgery (98% overall experience good)
- Rosedean House Surgery (51% overall experience good)
How do patients rate Penntorr Health?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Penntorr Health as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Penntorr Health?
11,640 patients were registered in September 2026, down 1.2% on a year earlier.
What is Penntorr Health's CQC rating?
Good overall, published in September 2021.
How many GPs does Penntorr Health have?
7.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,584 patients per GP against 2,171 across England.
Are appointments at Penntorr Health face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Penntorr Health's phone number?
01752 813277.