Old Bridge Surgery, Looe: patient reviews and CQC rating
Old Bridge Surgery is a GP practice in Looe with 9,941 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Cornwall and the Isles of Scilly: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 6.2 full-time-equivalent qualified GPs, or 1,609 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Old Bridge Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 69%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 40%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
69% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (83%). 95 patients answered the survey (response rate 31%).
| Survey question | Old Bridge Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Overall experience good | 82% | 79% | 77% |
| Easy to contact by phone | 69% | 58% | 57% |
| Easy to contact via the website | 40% | 65% | 58% |
| Easy to contact via the NHS App | 60% | 58% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 70% | 74% | 73% |
| Wait for appointment about right | 81% | 71% | 69% |
| Listened to well | 81% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 493 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Old Bridge Surgery is Good, published in January 2018. All 5 key questions are rated Good. It held the same rating in the report before (May 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,941 patients were registered at Old Bridge Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
36% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,609 patients per GP, fewer than the England figure of 2,171 and Cornwall and the Isles of Scilly's 1,871. The practice also has 2.0 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 6.3 |
| August 2024 | 3.4 | 4.4 |
| August 2025 | 6.6 | 6.6 |
| August 2026 | 6.2 | 7.2 |
From June 2026 to August 2026 the practice recorded 6,743 appointments a month, or 678 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 45% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Old Bridge Surgery | Cornwall and the Isles of Scilly | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 678 | 633 | 510 |
| Face to face | 50% | 59% | 63% |
| Same day as booked | 45% | 44% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (6.9% against 1.9%), dementia (1.9% against 0.8%) and coronary heart disease (7.0% against 3.0%). The practice's patients live in areas with an average deprivation score of 25.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.4% | 15.2% |
| Depression | 18+ yrs | 17.5% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Cancer | All ages | 7.9% | 3.8% |
| Coronary heart disease | All ages | 7.0% | 3.0% |
| COPD | All ages | 6.9% | 1.9% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Atrial fibrillation | All ages | 4.4% | 2.2% |
| Stroke and TIA | All ages | 4.1% | 1.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Heart failure | All ages | 2.0% | 1.1% |
| Dementia | All ages | 1.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.2% | 74.9% |
Old Bridge Surgery, Station Road, East Looe, Looe, PL13 1HA. Phone: 01503 266960.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rosedean House Surgery | 10.8 km | 51% |
| Quay Lane Surgery | 11.4 km | 98% |
| Oak Tree Surgery | 11.6 km | 72% |
| Fowey River Practice | 12.9 km | 82% |
| Lostwithiel Medical Practice | 16.2 km | 92% |
- Drs. Hamilton, Earl & Sowden (67% overall experience good)
- Oak Tree Surgery (72% overall experience good)
- Penntorr Health (78% overall experience good)
- Port View Surgery (81% overall experience good)
- Quay Lane Surgery (98% overall experience good)
- Rosedean House Surgery (51% overall experience good)
How do patients rate Old Bridge Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Old Bridge Surgery as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at Old Bridge Surgery?
9,941 patients were registered in September 2026, up 1.0% on a year earlier.
What is Old Bridge Surgery's CQC rating?
Good overall, published in January 2018.
How many GPs does Old Bridge Surgery have?
6.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,609 patients per GP against 2,171 across England.
Are appointments at Old Bridge Surgery face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Old Bridge Surgery's phone number?
01503 266960.