Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay, Plymouth: patient reviews and CQC rating
Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay is a GP practice in Plymouth with 13,918 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 7.6 full-time-equivalent qualified GPs, or 1,825 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay
Its best result against England is the share who found it easy to contact the practice through its website: 79%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 10th of the 24 practices in Plymouth with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (76%). 118 patients answered the survey (response rate 37%).
| Survey question | Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay | Devon | England |
|---|---|---|---|
| Overall experience good | 80% | 79% | 77% |
| Easy to contact by phone | 45% | 59% | 57% |
| Easy to contact via the website | 79% | 62% | 58% |
| Easy to contact via the NHS App | 67% | 55% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 89% | 90% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
CQC's overall rating for Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay is Good, published in March 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,918 patients were registered at Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 7.6 full-time-equivalent qualified GPs, there are 1,825 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 4.3 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 5.5 |
| August 2024 | 5.9 | 7.8 |
| August 2025 | 5.9 | 6.9 |
| August 2026 | 7.6 | 9.3 |
From June 2026 to August 2026 the practice recorded 12,844 appointments a month, or 923 per 1,000 registered patients (England: 510). 27% were face to face (England: 63%). 67% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 923 | 626 | 510 |
| Face to face | 27% | 54% | 63% |
| Same day as booked | 67% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (2.7% against 1.9%), atrial fibrillation (3.1% against 2.2%) and asthma (9.0% against 6.6%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 17.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Asthma | 6+ yrs | 9.0% | 6.6% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay, 4 Meavy Way, Crownhill, Plymouth, PL5 3JB. Phone: 0844 387 8895. Website: www.knowlehousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Budshead Medical Practice | 1.5 km | 59% |
| Oakside Surgery | 1.8 km | 59% |
| Peverell Park Surgery | 2.0 km | 77% |
| Southway Surgery | 2.1 km | 79% |
| Roborough Surgery | 2.5 km | 76% |
- Lisson Grove and Woolwell Medical Centres (75% overall experience good)
- North Road West Medical Centre (83% overall experience good)
- Roborough Surgery (76% overall experience good)
- Wycliffe Surgery (80% overall experience good)
How do patients rate Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay?
13,918 patients were registered in September 2026, up 0.5% on a year earlier.
What is Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay's CQC rating?
Good overall, published in March 2016.
How many GPs does Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay have?
7.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,825 patients per GP against 2,171 across England.
Are appointments at Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay face to face?
27% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Hall, Hillman, Macartney, Mr Smith-Avery, Dr Garstang, Dr Mair & Dr Lindsay's phone number?
0844 387 8895.