Dean Cross Surgery, Plymouth: patient reviews and CQC rating
Dean Cross Surgery is a GP practice in Plymouth with 10,268 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 4.5 full-time-equivalent qualified GPs, or 2,272 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dean Cross Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 82%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 41%, below the England figure of 57%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 6th of the 24 practices in Plymouth with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (81%). 114 patients answered the survey (response rate 41%).
| Survey question | Dean Cross Surgery | Devon | England |
|---|---|---|---|
| Overall experience good | 83% | 79% | 77% |
| Easy to contact by phone | 41% | 59% | 57% |
| Easy to contact via the website | 49% | 62% | 58% |
| Easy to contact via the NHS App | 58% | 55% | 54% |
| Reception team helpful | 89% | 87% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 82% | 70% | 69% |
| Listened to well | 92% | 90% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 154 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dean Cross Surgery is Good, published in December 2017. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,268 patients were registered at Dean Cross Surgery in September 2026, almost the same as a year earlier.
30% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 2,272 patients per GP, close to the England figure of 2,171 and Devon's 1,863. The practice also has 4.1 nurses and 4.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 4.5 |
| August 2024 | 4.4 | 6.1 |
| August 2025 | 4.0 | 5.9 |
| August 2026 | 4.5 | 6.7 |
From June 2026 to August 2026 the practice recorded 6,037 appointments a month, or 588 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 41% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dean Cross Surgery | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 588 | 626 | 510 |
| Face to face | 65% | 54% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.9% against 2.2%), dementia (1.2% against 0.8%) and stroke or TIA (2.9% against 1.9%). It has a lower share for osteoporosis (0.5% against 1.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 10.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.8% | 15.2% |
| Depression | 18+ yrs | 11.8% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 4.5% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.3% | 74.9% |
99% of the practice's patients live in the PL9 postcode district. 93% live in Plymouth, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| PL9 | 10,188 | 99% |
Dean Cross Surgery, 21 Radford Park Road, Plymstock, Plymouth, PL9 9DL. Phone: 01752 404743. Website: www.deanxsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Church View Surgery | 0.7 km | 82% |
| Wycliffe Surgery | 2.2 km | 80% |
| Friary House Surgery | 2.8 km | 62% |
| Lisson Grove and Woolwell Medical Centres | 3.7 km | 75% |
| West Hoe Surgery | 3.9 km | 90% |
- Church View Surgery (82% overall experience good)
- Wembury Surgery (93% overall experience good)
- Yealm Medical Centre (84% overall experience good)
How do patients rate Dean Cross Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Dean Cross Surgery as good, against 77% across England. 41% found it easy to get through by phone.
How many patients are registered at Dean Cross Surgery?
10,268 patients were registered in September 2026, up 0.4% on a year earlier.
What is Dean Cross Surgery's CQC rating?
Good overall, published in December 2017.
How many GPs does Dean Cross Surgery have?
4.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,272 patients per GP against 2,171 across England.
Are appointments at Dean Cross Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dean Cross Surgery's phone number?
01752 404743.